About the role
As Facilities Manager for JLL new client account across Australia and Current Zealand, you will lead the delivery of exceptional facilities management services that enable the clients business success. You will manage a national team of around 4-5 Facilities Coordinators.
You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction.
This role requires a strategic leader who can balance client relationship management with hands‐on operational execution, demonstrating strong business acumen alongside practical facilities expertise.
You will be the primary operational lead ensuring safe, efficient, well‐maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.
Duties & Responsibilities
Build and maintain strategic client relationships with stakeholders through proactive communication, regular business reviews, and consultative problem‐solving while serving as primary escalation point for service issues
Manage site operating budgets, financial processes (PO management, invoice approval, cost tracking), forecasting, and capital planning to meet financial targets and identify cost optimization opportunities
Lead day‐to‐day facilities operations including vendor management, preventive/reactive maintenance programmes, procurement processes, and workplace services (moves/adds/changes, space planning)
Implement and monitor service level agreements, track performance metrics,



and drive continuous improvement initiatives while ensuring sites remain safe, clean, and professionally maintained
Lead health, safety, and environmental programmes ensuring full regulatory compliance, conduct safety audits, manage incident reporting, and oversee emergency preparedness and business continuity planning
Ensure compliance with building codes, WHS legislation, industry regulations, and manage contractor inductions, safety briefings, and permit‐to‐work processes
Lead, develop, and performance‐manage direct reports, fostering a service‐oriented culture focused on customer satisfaction while coordinating cross‐functional collaboration and resource allocation
Oversee building systems operations (HVAC, electrical, plumbing, life safety) through appropriate maintenance oversight and coordinate 24/7 emergency response capability
Identify and implement continuous improvement initiatives leveraging data analytics, new technologies, and best practices to enhance service delivery, reduce costs, and improve sustainability performance
Maintain accurate documentation and record‐keeping systems, oversee office services and supplies, coordinate occupant onboarding, and manage facilities communications and announcements
What we are looking for




5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles
Demonstrated success managing operating budgets and delivering financial performance
Proven track record leading vendor relationships and holding service providers accountable
Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services
Experience managing health, safety, and compliance requirements in commercial environments
Knowledge of Australian WHS legislation and workplace regulatory requirements
Honest, trustworthy, open to new ideas, challenges status quo
Technical knowledge of building systems (HVAC, BMS, fire protection, mechanical/electrical systems)
Relevant professional certifications (FMA, CPP, or similar industry qualifications)
Experience managing facilities for technology, corporate, or multinational clients
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, and more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Apply today, quoting job reference number LMREQ******
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📌 Senior Facilities Manager (New South Wales)
🏢 Jll
📍 New South Wales