Overview
We're seeking a highly skilled
Senior Functional Consultant
with deep expertise in
Microsoft Dynamics 365 CRM
, specifically across the
Marketing and Customer Insights modules
. This is a fantastic chance to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.
Base pay range
A$******/hr - A$******/hr
Key Responsibilities
Lead the expansion of
Real-time Journeys
and
Event Planning
modules, including configuration optimisation, feature implementation, and solution documentation.
Advise on the configuration of
security roles
,
permissions
, and
customer engagement settings
, including the
Customer Insights connector
.
Collaborate with internal teams to support the development of
nurture activities
,
trigger-based marketing
,
campaigns
, and
content personalisation
.
Provide guidance on implementing
brand and compliance profiles
,
preference centres
, and
consent management
.
Optimise the
Event Planning module
, including
Power Pages event portal configuration
, and development of marketing/event forms and templates.
Offer
technical support and guidance
to upskill internal teams throughout the optimisation process.
Skills & Experience Required
Tertiary qualifications in an ICT-related field or relevant
Microsoft Dynamics 365 certifications
.
Proven experience using and configuring features across
Microsoft Dynamics 365 Customer Insights - Journeys and Data products
.
Demonstrated experience implementing and optimising
Real-time Journeys
and
Event Planning modules
to support marketing and event automation.
Strong understanding of
marketing tactics
and the technical solutions that support them.
Technical proficiency in




CRM systems
and related technologies, including experience in
data migration projects
.
Knowledge of
Australian privacy laws
and
data protection regulations
.
Familiarity with
government IT systems and processes
.
Eligibility
Due to the nature of the work,
only Australian Citizens with an Active Baseline Clearance
will be considered.
About the Role
We're seeking a highly skilled
Senior Functional Consultant
with deep expertise in
Microsoft Dynamics 365 CRM
, specifically across the
Marketing and Customer Insights modules
. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.
Additional Information
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information you consent to this information being collected in line with our privacy policy. Follow the link to learn more -
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup. State: QLD, licensees: Manpower Services (Australia) Pty Ltd, LHL-*****-D5L4Q; State: QLD, licensees: Experis Pty Ltd, LHL-*****-Y5F6D; State: SA, licensees: Manpower Services (Australia) Pty Ltd, LHS ******.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries: Business Intelligence Platforms
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📌 Senior FunctionalCrm Consultant - Marketing & Insights (Canberra)
🏢 Experis Australia
📍 Canberra