Here are some of the EXCITING things you will get to do:
End User Support
Provide timely support across hardware, software, and network issues
Manage and prioritise tickets with clear communication
Troubleshoot issues and identify root causes; implement fixes
Digital Infrastructure Management
Support and maintain systems (devices, servers, network, cloud)
Monitor performance; apply upgrades, patches, and fixes
Maintain system documentation
Software And Application Support
Install and support business applications
Manage updates and software licensing
IT Procurement And Asset Management
Procure IT equipment and manage vendors
Maintain asset register (hardware, licenses, warranties)
Ensure compliance with asset processes and audits
Security And Compliance
Apply security controls and best practices




Monitor risks and recommend improvements
User Training And Education
Deliver training on systems and cybersecurity
Promote effective use of tools across the business
Required Skills And Qualifications And Required Experience
5+ years IT support / engineer experience
Degree in IT or related field
Strong Windows/Mac + networking knowledge
Experience troubleshooting across systems and networks
ITIL knowledge (incident/change/problem management)
Robust communication and stakeholder management
Relevant certifications (A+, MCP, CCNA) beneficial
#J-*****-Ljbffr

📌 It Engineer Anz (New South Wales)
🏢 SharkNinja APAC
📍 New South Wales