Customer and Brand Experience Coordinator
Customer and Brand Experience Coordinator
Customer & Brand Experience Coordinator
About GoodnessMe
GoodnessMe is Australia's leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.
We're now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you're passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.
As our Customer & Brand Experience Coordinator, you'll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You'll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.
Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
Troubleshoot customer concerns and deliver timely resolutions
Communicate order updates and coordinate refunds, delays, and courier follow-ups
Track and report customer feedback and trends to the team
Brand Partnerships
Pitch marketing collaborations to leading health & wellness brands
Manage supplier relationships, from onboarding to execution
Coordinate contracts, product logistics, and monthly partner comms
Review product suitability based on dietary standards and customer preferences
Operations & Admin
Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
Create detailed packing briefs and manage product deliveries
Maintain our customer service manual and process documentation
Assist with general admin and reporting tasks
1–3+ years in customer service, brand partnerships,



or eCommerce coordination
Clear communicator with strong interpersonal and problem-solving skills
Detail-oriented with the ability to juggle multiple tasks and deadlines
Passion for health, wellness, and purpose-led business
(These aren't deal breakers — but will help you hit the ground running!)
Google Drive / Google Workspace
Recharge (subscription platform)
Shopify (eCommerce)
What You'll Love About Working With Us
Work with a passionate, tight-knit team driven by purpose
Enjoy staff discounts on healthy products and subscription boxes
Grow with a fast-moving company making a real difference
Apply Now
If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV
and
a short direct message why you think you'd the ideal candidate for the role.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Marketing and Sales
Industries
Food and Beverage Services
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📌 Customer And Brand Experience Coordinator (New South Wales)
🏢 GoodnessMe
📍 New South Wales