Customer Experience Improvement Lead (City Assets) (New South Wales)

Customer Experience Improvement Lead (City Assets) (New South Wales)

27 Aug
|
Blacktown City Council
|
New South Wales

27 Aug

Blacktown City Council

New South Wales

Job Description
Blacktown City Council is seeking a City Assets Customer Experience Improvement Officer to enhance how correspondence is tracked and responded to across eight teams. You will monitor requests, refine triage, and support teams to meet targets while delivering insights to the Director City Assets.
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This role focuses on improving response quality, clarity and consistency, helping residents, Councillors and stakeholders, and contributing to safer, more productive council services.
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📌 Customer Experience Improvement Lead (City Assets) (New South Wales)
🏢 Blacktown City Council
📍 New South Wales

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