Overview
IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent.
This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration.
You'll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.
Responsibilities
ProvideLevel 1-2 IT support(printers, Office 365, networking, hardware).
Handlebreak/fix: remote installs, drivers, scan-to-email/folder.
Manageinternal IT systems: accounts, group policies, VOIP, servers, NAS.
Escalate to engineers/vendors when onsite fixes are needed.
Support future MSP clients as their system admin.
Lend a hand with warehouse/ops tasks (parts distribution, stock control).
What We're Looking For




Experience inHelp Desk / IT support(Level 1-2).
Exposure toManaged Print Services(ideal, not essential).
Confident with Microsoft 365, networking basics, and hardware troubleshooting.
Strong communication skills + customer service mindset.
Based within a reasonable commute of Matraville, NSW.
Why Apply
Family-oriented, secure work workplace.
Career development as the MSP side of the business grows.
Onsite role - only 5 minutes from the beach
Applicants must hold Australian Permanent Residency / full working rights and a valid driver's licence.
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📌 It Support Technician (Help Desk / Level 1-2) (New South Wales)
🏢 ARCQ TALENT
📍 New South Wales