Help coordinate reliable disability supports across regional and remote Queensland.
Are you highly organised, calm under pressure and confident coordinating people, schedules and changing priorities?
Stream Services is seeking a Planning and Scheduling Officer to provide day-to-day rostering, scheduling and administrative support across our participant services.
This is an significant operational role that helps ensure supports are accurately rostered, clearly communicated and delivered by suitable workers who understand each participant's individual needs and preferences.
ABOUT STREAM SERVICES
Stream Services is an NDIS registered provider committed to improving the standard of living, happiness and wellbeing of people living in isolated and remote communities.
We work in partnership with participants, families, workers and local communities to deliver quality, sustainable and person-centred supports that promote participant choice, control and independence.
ABOUT THE ROLE
Your responsibilities will include:
Building, reviewing, finalising and publishing participant support rosters
Coordinating routine backfill, shift changes and service disruptions
Contacting participants, representatives and workers to confirm leave, availability, preferences and requested changes
Maintaining forward visibility of vacancies, unfilled shifts, leave and emerging coverage risks
Maintaining accurate scheduling records and roster information
Monitoring timesheets and roster discrepancies and escalating issues appropriately




Assisting with workforce, leave and utilisation reporting
Supporting onboarding administration for new participants and workers
Maintaining vehicle booking information and assisting with fleet coordination
Participating in an on-call roster, including evenings, weekends and public holidays
ABOUT YOU
You will bring:
Experience in administration, rostering, scheduling, customer service or coordination
Strong organisational and time-management skills
Excellent attention to detail
Strong written and verbal communication skills
Practical problem-solving ability
Sound judgement and escalation skills
Ability to learn rostering and participant-management systems
DESIRABLE
Knowledge of the NDIS and disability services
Experience using Akuety or similar systems
Experience preparing workforce or operational reports
Relevant qualification in business administration, community services or operations
WHY JOIN STREAM SERVICES?
Make a genuine difference in the lives of people living in regional and remote communities
Be part of a supportive and collaborative scheduling team
Contribute to reliable, person-centred disability services
Help create innovative support solutions for rural and remote Australia
MANDATORY REQUIREMENTS
NDIS Worker Screening Clearance
National Police Check
Blue Card where required
Applications should include a current resume and a brief cover letter outlining relevant experience.
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📌 Planning And Scheduling Officer (Queensland)
🏢 Rgit Australia
📍 Queensland