The role of Business and Events Concierge is the central point of contact for current and established business and events customers engaging with Central Coast Council.
This role will see you act as the key liaison between businesses, events organisers and Council.
You will take a coordinated and customer-focused service approach as you navigate regulatory requirements, facilitate access to Council services, and connect customers with the appropriate internal business units.
You will be responsible for simplifying complex processes, fostering positive relationships and ensuring a seamless customer experience that supports both business growth and event delivery across the Central Coast.
This position is required to provide quality customer service and create value to the community.
Applicant Profile
To be successful in this role, you will have:
a diploma level qualification in Customer Service, Management or Business OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development
knowledge of applicable legal and regulatory frameworks which are relevant to business and customer enquiries
the ability to identify issues,



analyse information and develop practical customer-focused solutions to achieve positive outcomes
the ability to manage multiple enquiries, competing priorities and customer expectations whilst maintaining a high level of customer service and delivering within agreed timeframes
the ability to build strong, credible relationships and effectively liaise with and influence at different levels of the organisation, and with external stakeholders.
The commencing salary for this position is up to $83.2k per year.
Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $96.4k on completion of assessment of skills and performance plus 12% superannuation
We have a temporary full-time role available
This role will be able to access a 9 day fortnight
We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite
This role is located at the Wyong Administration Building
The contact person for this role isSue Ledingham, Unit Manager Economy, Marketing and Customer.You can contactSueon************.
This position will close for applications atmidnight on Sunday, 6 September ****.
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📌 Business And Events Concierge (Central Coast)
🏢 Central Coast Council
📍 Central Coast