Receptionist/Accommodation Officer - 12 month temporary contract
Lane Cove, New South Wales ****, Australia
Part-time Contract Entry Level
Posted 18 Aug ****
Description
30.4 hours per week, 12 month temporary contract
Classification: SCHADS Level 1 + Salary Packaging + Superannuation
Based Mon-Tues (15.2hrs days) at our Lower North Shore office and Thurs-Fri (15.2hrs) at our Northern Beaches office, Sydney NSW
About Women & Children First
Women & Children First (WACF) is a community-based organisation providing crisis accommodation and wraparound care for women and children experiencing domestic and family violence and abuse as well as parenting and relationship education and prevention programs.
Our two women and children's refuges and specialist support services are based on Sydney's Northern Beaches and Lower North Shore.
Our Programs Prioritise:
Safety - Providing immediate and ongoing safety through crisis housing and trauma-informed case management and wraparound care.
Empowerment - Empowering survivors to heal and rebuild through psycho-education programs on healthy relationships, parenting, and wellbeing.
Prevention - Advocating for change and breaking the cycle of abuse through community and political engagement and education.
About The Role
Reporting directly to the Administration Manager, this role is designed to support the smooth running of our Lane Cove refuge and Dee Why office.
As the Receptionist/Accommodation Officer at our Lane Cove refuge, you will play a pivotal role in supporting the delivery of high-quality accommodation and creating a safe environment for women and children escaping domestic violence and abuse.
A key part of your role will include, providing administrative support to caseworkers and ensuring the smooth, effective and sound operation of the refuge.
As the Receptionist/Accommodation Officer at our Dee Why office,



a key part of your role will include, providing administrative support to our Specialist Homeless Services & Family Support teams ensuring the smooth, efficient and sound operation of both the office and accommodation.
This is a dynamic role where you will be working with a small, experienced team to provide vital accommodation and services to women and children fleeing domestic violence and abuse.
This includes welcoming visitors, clients, and volunteers, with warmth and care.
Assisting with accommodation room set up and restock as needed, receiving donations and relocating to storage area, processing rent and keeping accurate records.
The work carried out by Women & Children First is at times very challenging.
All staff at the Centre endeavour to always provide high quality services to clients and especially at times of crisis and distress.
The position requires empathy and the ability to manage and meet competing demands.
Responsibilities Of Role
Manage office reception and be the first point of contact via phone, email and in person
Welcome all visitors and callers with warmth and care
Process caseworker brokerage requests and gift card distribution as required
Record keeping – ensure information is recorded correctly and completed in a timely manner
Observe client behaviour and report anything unusual to client's caseworker
Adhere to WACF policies and procedures including WHS requirements and Code of Conduct




Assist with refuge setup and restock as needed
Ensure house maintenance is carried out in a timely way
Receive donations and relocate to storage area to keep reception neat and tidy
Assist Caseworkers, Office Manager and CEO with ad hoc administration projects and duties
Support and assistance to clients settling into the refuge.
Support to clients, for example, transport, childcare as necessary, support in managing perceived crisis as advised
WHS officer for the lower north shore refuge
Skills And Experience Required
Demonstrated experience in office administration
Demonstrated intermediate level of proficiency in the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
Excellent verbal and written communication and interpersonal skills
Excellent time management and organisational skills
Demonstrated ability to work autonomously, balance multiple tasks and manage competing demands
The ability to identify sensitive information and maintain appropriate levels of privacy and confidentiality
Knowledge and understanding of the delivery of welfare/community services within a trauma-informed care and client centre framework
Commitment to providing an accessible, welcoming respectful environment
Commitment to professional integrity and accountability
Other Requirements
Must be able to easily travel to Lower North Shore and Northern Beaches areas.
Current driver's licence.
Current Working with Children Check and National Police check.
Benefits Of Working At WACF
Inclusive culture.
Safe, supportive, and strengths-based work environment.
Salary packaging benefits.
Access to learning and development opportunities.
Additional Birthday and Well-being day.
Social events and regular team connection time.
Employee assistance program.
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📌 Receptionist/Accommodation Officer - 12 Month Temporary Contract (New South Wales)
🏢 Rgit Australia
📍 New South Wales