AO3 Maintenance Support Officer - Call Centre
$***** per hour + superannuation
2 x positions available
QLD Government
Immediate start with initial contract to 31/12/2026 + likely ongoing contract
The Role
This leading government department is seeking an experienced customer service/call centre officer to provide support in a high-volume inbound call centre setting.
You will the first point of contact for both tenants and contractors, providing a high level of customer support in coordinating responsive maintenance for government owned assets and housing properties.
Your duties will include:
High-volume inbound and outbound calls to address maintenance needs
Raising work orders
Coordinate and liaise with contractors and various trades to arrange a variety of maintenance for government owned properties
Accurately record and manage customer requests in internal systems
Provide a high-level of consistent customer service
Engaging with callers to confirm or clarify information and dispute resolution as appropriate
Data entry and general administration support as required
You
The ideal candidate will have:




Demonstrated experience in customer support (experience in a call centre/high volume customer service environment is essential)
Insurance repairs or property maintenance experience is highly regarded
Intermediate proficiency across Microsoft Office – including Excel
Demonstrate high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate
Exceptional customer service and active listening skills
Understanding and striving to meet or exceed call centre metrics
Strong time management and decision-making ability
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Maintenance Support Officer (Queensland)
🏢 empire group
📍 Queensland