Smart Energy is seeking an experienced Case Escalation Manager to own the most complex customer cases and drive continuous improvement from our Byron Bay Head Office.
You will intervene in difficult complaints, installation issues, and compliance matters, partnering with Compliance and Operations to deliver fair, practical resolutions while keeping the customer experience at the forefront.
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📌 Escalations Lead – Byron Bay Home Electrification
🏢 Smart Energy Group
📍 Byron Bay
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