The Prospect
Ready to take your career to the next level?
Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division!
Based in Southport, this is your chance to thrive with Australia's largest single provider.
In this pivotal role, you'll be working closely with employers and apprentices to ensure both parties are well-prepared from the start.
You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience on both sides.
Day to day you will provide exceptional customer service and be responsible for but not limited to:
Handle high-volume inbound calls and digital interactions to assist customers with the Australian Apprentice Get Ready Check process.
Consistently meet performance targets, including call quality and handling time, while maintaining a strong focus on customer satisfaction.
Deliver outstanding customer service by offering effective, timely, and customer-focused solutions.
Liaise with internal teams and external stakeholders to ensure seamless service delivery and issue resolution.
Build and maintain positive relationships with clients, customers, and relevant partners.
Accurately complete administrative tasks such as data entry, record keeping, and updating internal databases.
Ensure all customer information is accurate and up to date in line with organisational standards.
About you
You will be a positive, adaptable, and driven self-starter with a passion for providing excellent customer service and support.
With experience in customer service, administration, recruitment or employment services you will bring your:
Excellent phone manner and presentation for video calls
Ability to analyse,



interpret and follow guidelines and procedures
Proven capacity to meet set targets and KPIs
Passion for working collaboratively and consultatively with internal and external stakeholders
Experience influencing and negotiating within a complex and fast-changing environment
Strong attention to detail and proven accurate and efficient data entry skills
Demonstrated high level of computer literacy across a range of programs
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
We're proud to be certified
Great Place to Work
several years in a row and
Great Place to Work for Women ****
- and we live it every day.
We support work-life balance and offer great benefits to help you thrive:
Hybrid & flexible working options
14 weeks paid parental leave after 6 months
$500 My Benefits voucher referral bonus
3 paid Christmas close-down days
Buy or cash out extra annual leave + 17.5% leave loading
Pro-rata long service leave after 7 years
Salary packaging available (non-PBI)
Professional development & study support
Travel, retail, entertainment and health insurance discounts
Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do.
Our values—
United, Savvy, Trailblazers, and Thrive
—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace.
We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
Learn more about our commitment here.
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📌 Assessment Services Consultant (Gold Coast)
🏢 MEGT (Australia
📍 Gold Coast