Job Description
Due to continued growth our client is looking for a Service & Warranties Coordinator to join their customer service team. You would be working with a well-established Australian owned company with a varied product range including Refrigeration, Heating, Plumbing & Gas products.
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You would be liaising with customers, technicians and internal stakeholders to ensure that service requests are handled efficiently and in line with any SLA's.
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Responsibilities
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Triaging service requests to determine required actions and warranty eligibility
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Allocate jobs to authorised service agents
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Proactively monitor status of active jobs, keeping customers updated with job progress
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Liaise with other departments regarding spare parts availability, returns, replacement authorisations etc.
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Onboarding recent technicians when required
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Supporting billing and reporting functions
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All associated administration
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Experience wise,



you would either come from a Warranties, Scheduling or similar Customer Service coordination background where the ability to prioritise effectively is essential.
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If you've worked in an industry where you've dealt with time sensitive repairs (eg HVAC, equipment breakdowns etc) this would also be an advantage.
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This role is available as a permanent full time role working Monday to Friday, however our client can also be flexible to either a later start or an earlier finish to accommodate school drop off OR pick up.
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FTE salary $75K - $80K + super.
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Candidates living around MINTO, CASULA, NARELLAN, CAMPBELLTOWN, GREGORY HILLS, SMEATON GRANGE, LEPPINGTON, MOOREBANK and surrounds will find our clients INGLEBURN location within an easy drive.
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📌 Service & Warranty Coordinator (New South Wales)
🏢 Camden Valley Recruitment
📍 New South Wales