Program Delivery professionals assess & deliver client payments and/or services that are available through a program administered by the organisation
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Keyword:
Sector:
Location:
Located Adelaide CBD
Excellent Hourly Rate
Duration to March **** Plus possible 12-month extension
The Role:
Program Delivery professionals assess and deliver client payments and/or services that are available through a program administered by the organisation.
Duties:
Manage workload, maintain records and report on work as required.
Contribute to team goals, work practices and meetings, and monitor own performance.
Review work methods and identify opportunities to improve practices and procedures.
Deliver client services to clients, providers and other stakeholders in support of Medical and Allied Health Services.
Respond to enquiries through rostered and ad hoc telephone queues and providing information in accordance with established policies, procedures and guidelines.
Process requests and undertaking administrative functions in line with delegated authorities and operational procedures.
Prepare routine correspondence, maintaining records and accurately entering client and service data.
Liaise with internal staff and external stakeholders to support service delivery activities.
Manage workload priorities,



maintain accurate records and contribute to reporting activities in accordance with team requirements.
Work collaboratively with team members to achieve business outcomes.
Identify and raise opportunities to improve work practices, processes and procedures and contribute to the implementation of improvements where appropriate.
Skills & Capabilities:
Respond to customer enquiries via approved channels in accordance with Agency policies, procedures, scripts and privacy requirements.
Provide accurate insurance policy information, prepare quotes, explain cover options, and support policy sales and servicing activities within authorised processes.
Complete routine policy servicing transactions (including updates, renewals, cancellations and payment queries) accurately and within required timeframes, whilst maintaining complete and accurate records of customer interactions and transactions in Agency systems.
Manage assigned work items in accordance with Agency service standards and elevate complex or high-risk matters promptly and appropriately.
Identify and elevate complaints, vulnerable customer matters, suspected fraud indicators, and privacy incidents in line with Agency procedures.
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📌 Client Service Officer - Aps3 (Adelaide)
🏢 Wellington Shire Council
📍 Adelaide