Taking end to end full commercial ownership of the Online business Joining the #1 brand in their category, building on incredible results Leading a solid team across the full Digital mix The opportunity to lead full commercial ownership of the Online business, for one of Australia's leading Health Wellness brands.
The #1 brand in their category, trading internationally entering its next phase of Digital growth.
The Role: This is a high-impact, highly strategic Leadership role, with full P L accountability for the online business.
Leading a solid, high performing team across eCommerce, Digital Performance, CRM Customer Care, you'll be focused on driving qualified traffic, conversion improvements increasing profitability of every order.
With huge Transformation projects on the roadmap, you'll set the strategy, mentor lead the existing team, as well as remaining hands in platform, reporting directly to the CEO.
Key Responsibilities Skills: An extensive background in eCommerce Digital Leadership within the Retail Consumer sectors, managing comparable scale complexity Demonstrated ownership of an Online P L, with direct accountability for revenue, gross margin and contribution Solid experience in mentoring and leading both junior senior direct reports, remaining in-platform, with deep expertise in the Shopify stack A strong track record in delivering YoY growth, increasing all key metrics, across traffic, conversion customer retention Advanced, hands-on capability in Klaviyo or an equivalent platform, including flow architecture, segmentation and revenue attribution A track record of building or materially scaling a CRM and lifecycle function, not just maintaining one,



with clear evidence of retention revenue growth Solid experience in managing large-scale Performance budgets, managing spend across all channels and maximising Agency relationships Demonstrated experience in utilising implementing AI tools to maximise efficiencies streamline processes, whilst mentoring your team to do the same Experience trading across international markets within an omnichannel Retail environment would be super beneficial, but not essential The Benefits: Joining the #1 business in the Health Wellness category, building on phenomenal results enabling the customer to truly live their very best life Be part of a company culture that's built on innovation, forward-thinking and a test learn approach - actively investing in AI automation as a core part of the business Leading a solid, super high-performing team in place, across Digital Performance, eCommerce, Content, Customer Care Development Strong WFH flexi-working hours, with interstate travel Real autonomy to shape, drive deliver the Online growth strategy, with full P L ownership and direct line to the CEO Additional employee benefits, discounts product allowances across a huge portfolio of product within the Health, Wellness Lifestyle categories Prospect to shape, build develop the CRM function from the ground-up, rather than inherit an existing strategy Huge Digital transformation projects, new integrations program builds on the roadmap - this role is far from a BAU focus Chance to further spearhead growth into brand new international markets Excited?
You should be!
If you're interested in this opportunity, please reach out today or send your resume straight to Charlotte - ******************************

📌 Ecommerce Director (New South Wales)
🏢 JIVARO recruitment
📍 New South Wales