Full-time Permanent Experienced
Posted 18 Aug ****
Description
About Northfleet
Northfleet is a Western Australian transport and equipment business.
We run buses, trucks and heavy haulage out of five depots — Osborne Park (head office), Hazelmere, Port Hedland, Karratha and Newman — supporting resources, civil and passenger transport clients across the state.
Our ICT team is small, hands-on and trusted.
We own the whole stack rather than outsourcing it, which means you get real breadth, real ownership and real opportunity, not a ticket queue and a script.
The Role
We are looking for an experienced Helpdesk Officer to be the front line of ICT support for the business.
You will resolve the majority of what comes in yourself, elevate what genuinely needs it, and take the lead on making recurring problems go away for good.
This is a Perth-based role at Osborne Park, reporting to the Head of ICT.
Occasional travel to metro and regional depots is part of the job.
What you will be doing
First and second-level support across hardware, software, network and mobility issues for users at all five depots
Administering our Microsoft 365 tenant — Exchange Online, SharePoint, Teams, Entra ID, Intune and endpoint compliance
Endpoint build, deployment, patching and lifecycle management across laptops, desktops, tablets and mobiles
Utilising AI technologies to improve our business
User and licence administration, onboarding and offboarding
Supporting in-vehicle and depot technology — telematics, tablets, printers, scanners and site connectivity
Maintaining accurate ticket records, asset registers and knowledge base documentation
Participating in the ICT on-call roster
Identifying recurring issues and driving the fix — process, automation or training
What you will need
Several years of experience in a helpdesk,



service desk or desktop support role, working with limited supervision
Microsoft 365 platform — Demonstrable hands-on Microsoft 365 administration experience.
This is a core requirement, not a nice-to-have.
You should be comfortable in the M365 admin centres, Entra ID and Intune day to day
Solid Windows 11 and Microsoft endpoint troubleshooting skills
Working knowledge of networking fundamentals — DNS, DHCP, VLANs, VPN and Wi-Fi troubleshooting
Genuine customer service ability, including the patience to support non-technical users across depots and worksites
Willingness and availability to participate in an after-hours on-call roster
Australian work rights
Certificate IV or Diploma in Information Technology, or relevant Microsoft certifications
PowerShell scripting for administration and automation
Experience with AI
Experience supporting ERP platforms, ideally Odoo
Exposure to transport, mining services, construction or similar operational industries
Experience supporting remote or regional sitesFamiliarity with telematics or in-vehicle monitoring systems
What is on offer
A permanent role with real ownership and visible impact on the business
A small team where your work is seen and your ideas get heard
Exposure to a modern stack — Microsoft 365, Intune, Odoo, AWS, telematics and AI tooling — with support to build skills across it
Training and certification support
Free in office parking at Osborne Park
Variety.
No two days on a transport and heavy equipment fleet look the same
Applicants must have current Australian work rights.
Shortlisted candidates will be required to complete a national police check.
Northfleet is an equal opportunity employer.
We welcome applications from candidates of all backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander people.
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