Job Description
Key Responsibilities
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Planning & Reporting:
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Plan your customer service maintenance visits in a structured and methodical manner.
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Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
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Field Service Reports - to be completed for every maintenance & service call attended.
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Operational Delivery:
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Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
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Maintain relationships between the VERTIV and our customers, by having qualified interactions with customers & providing customer feedback to the Vertiv Team.
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Keep up to date with your training requirements across multiple Vertiv technologies.
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Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
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Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
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WHS, Environment & Quality:
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Comply with all Work, Health & Safety, Environment and Quality obligations.
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Actively promote safety in the workplace
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Daily Work Duties and expectations:
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Drivers Licence is required (may involve visit to remote sites)
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Overnight or longer trips may be required.
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Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
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Attending customer Service calls.
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Use of ladders, Scissor lift and scaffolding.
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Working in tight and restricted locations.
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Working on and around Energised Electrical equipment.
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Working on live refrigerant lines and pressure vessels.




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Working and Heights (needs Work at Heights Training and refreshed every 5 years)
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Working on HVAC Mechanical systems that will involve awkward body positions at times.
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Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
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Employees reporting to Incumbent
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Nil
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Main contacts within Company
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Other Customer Engineers – Thermal
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Service Supervisor –Thermal
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Service Operations Manager
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Safety Manager
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Technical Support Team
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Sales Team
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Finance
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Main contacts outside the Company
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Customers
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Product Suppliers
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Contractors
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Vertiv Partners
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Education/Qualification:
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Mechanical Trade Certificate (state dependant)
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Restricted Electrical Licence
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Refrigerant Handling Licence
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Specialist Knowledge:
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Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
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Practical Experience:
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Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
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Thermal controls & Networking knowledge
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Proficiency in Microsoft Office
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Personal Characteristics:
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Excellent communication, inter-personal and problem-solving skills.
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Learning agility
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Interpersonal skills
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Ability to work collaboratively in a team environment.
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Ability to multitask and priorities workloads.
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Negotiation & influencing skills.
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Computer literacy at an intermediate level
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📌 Customer Engineer - Thermal, Vic (Victoria)
🏢 Vertiv Group
📍 Victoria