Sunnycare was founded on the belief that elderly individuals have made significant contributions to our community throughout their lives.
Our mission is to work closely with clients and their families to enrich their lives—bringing sunshine and dignity to those who have given so much.
We provide tailored Home Care Packages that support independence while maintaining strong community connections.
As a multicultural organisation, our diverse backgrounds enable us to understand and support the unique challenges older individuals may face, allowing us to better guide them on their home care journey.
About the Role
We are seeking a reliable and detail-orientedHome Care Administration Officerto support the delivery of high-quality home care services.
This is anentry-level administrative role, supporting Care Coordinators and Case Managers with day-to-day operations, data entry, and general client service administration.
Location
Primarily supporting the Inala area and surrounding Vietnamese communities, with occasional travel to the Brisbane office for meetings and team activities.
Key Responsibilities
1. Administration & Data Support
Maintain accurate client, staff, and service records in the system
Assist with data entry, document updates, and file management
Support internal reporting and information tracking
Ensure documentation is accurate and up to date in line with compliance requirements
2. Rostering & Scheduling Support
Provide administrative support with rostering and schedule updates
Assist with coordinating shifts and staff availability




Help monitor changes and notify relevant team members
Support the team to maintain efficient scheduling processes
3. Client Service Support
Assist with organising client services and appointments
Respond to general enquiries from clients and families
Maintain clear communication with internal teams
Support coordination of client services and internal team communication
Support client activities and community engagement coordination
4. General Office Administration
Support general office administration, including phone and email enquiries
Provide administrative support to Care Coordinators and Case Managers
Assist with filing, documentation, and record keeping
Check and follow up on required documentation
Escalate complex matters to senior staff when required
About You
We are looking for a proactive and organised team player who enjoys supporting others and working in a fast-paced environment.
You will bring:
Bilingual in Vietnamese and English (essential)
Previous experience in administration, rostering, or customer service
Interest in aged care or community services (highly regarded)
Strong organisational and communication skills
Attention to detail and ability to multitask
Basic proficiency in Microsoft Office and CRM systems
Valid driver's licence (preferred)
National Police Check (or willingness to obtain)
What We Offer
Clear career pathway to Care Coordinator and Case Manager roles
Ongoing training and development opportunities
Supportive and multicultural team workplace
Employee benefits (e.g. novated leasing, corporate discounts)
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📌 Home Care Administration Officer (Bilingual In Vietnamese & English) (Queensland)
🏢 Sunnycare Group
📍 Queensland