Senior Systems Administrator (Concur)
Clerk Grade: 9/10 $133,348 - $146,945 plus super
Ongoing Full-Time opportunity
Location: McKell or Parramatta – hybrid working available with 2 days per week required in office
About us
The Government Shared Services (GSS) Division within the Department of Customer Service delivers critical corporate and technology services that support NSW Government agencies and enable better outcomes for the people of NSW.
About the role
The Senior Systems Administrator is responsible for overseeing system installations and evaluating new server hardware and software. The Senior Systems Administrator monitors and maintains the organisation's technology servers, cloud computing and software to ensure continuity of service. The role also oversees a range of lifecycle activities to provide a reliable, accessible, and compliant services to the organisation.
Key responsibilities
Perform system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance and security to meet user demand
Reduce operational risk and improve availability of the server infrastructure by ensuring system access, monitoring, control, evaluation, recovery and documentation practices are planned, maintained and adhered to
Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to support business needs
Evaluate new system hardware and software solutions and monitor the market for emerging technology including cloud infrastructure, automation software, network services in cloud,



to assess their relevance and potential impact upon the business, cost, performance and sustainability
Collect and analyse operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server availability
Provide advice and technical support to support client business needs and requirements and to ensure optimal service delivery
The key challenges to be successful in this role
Managing the provision of proactive and reactive support, while ensuring strategic and tactical objectives are aligned
Ensuring required controls are adhered to without compromising responsiveness and availability
Building and maintaining effective working relationships with a diverse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change
About you
Extensive hands‐on experience as an SAP Concur specialist, with expertise in SAP Concur administration, configuration, and support, complemented by solid knowledge of SAP Finance integration and financial processes.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for adaptable or condensed hours, with our offices always open to you balancing flexibility and connection




*(Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
For enquiries relating to recruitment pleasecontact Bryan Kreltszheim via .
Visit the Capability Application Toolto prepare for the recruitment process byaccessingpractice application and interview questions based on the focus capabilitieslisted in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 2nd September **** @9.59am
Careers at Department of Customer Service
A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our excellent state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
For more information, please visit
Informationon some of the different types of disabilities
Information on adjustmentsavailable for the recruitment process
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📌 Senior Systems Administrator (Concur) (Sydney)
🏢 Department of Customer Service
📍 Sydney