Location: Perth, Western Australia, Australia
ServiceNow/ITSM Specialist
Verse Perth, Western Australia, Australia
This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$120,******/yr - A$135,******/yr
Direct message the job poster from Verse
Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group
We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‐on, all‐rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.
You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.
Key Responsibilities
Administer, configure, and support the ServiceNow ITSM platform
Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
Develop workflows, business rules, catalog items, forms, and dashboards
Support integrations with other enterprise systems
Maintain data quality, particularly across CMDB and service catalogues
Act as a subject matter expert for ITSM processes and ServiceNow best practices
Collaborate with IT teams, vendors,



and business stakeholders
Provide user support, troubleshooting, and platform optimisation
Contribute to continuous service improvement initiatives
Skills & Experience
Proven experience working with ServiceNow ITSM in a hands‐on role
Strong understanding of ITIL processes and service management frameworks
Experience with ServiceNow administration, configuration, and customisation
Experience with reporting, dashboards, and performance metrics
Ability to work across technical and non‐technical stakeholders
Self‐starter with strong problem‐solving skills
Desirable (Nice to Have)
ServiceNow certifications (CSA, CIS-ITSM or similar)
Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM)
Experience in enterprise or regulated environments
Exposure to Agile or DevOps ways of working
Why Join Us?
Work in a diverse, hands‐on role with real ownership of the platform
Opportunity to influence ITSM maturity and best practice
Supportive team environment with ongoing learning opportunities
Competitive salary and flexible working arrangements
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Information Technology
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📌 Servicenow/Itsm Specialist (Western Australia)
🏢 Verse
📍 Western Australia