Do Work That Matters
At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country.

See Yourself in Our Team
You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving.

In this role, you will:

Provide premium technical and customer service support over the phone

Assist with transactional enquiries, account updates and business banking needs

Deliver rapid, accurate solutions that support our customers’ day-to-day operations

What You’ll Bring

Strong customer service experience (essential)

A resilient, positive attitude in a fast-paced environment

Confidence using multiple systems and technologies

Clear communication skills and a genuine desire to help

Interest in banking/finance (desirable)

Ability to learn quickly and multitask effectively

No banking or finance experience required — we provide full training to set you up for success

Roster & Training

You must be based in Perth for this role
Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

8:00am – 7:00pm AWST Monday – Sunday





You will need to be available to work weekends as needed roughly every 3–6 weeks

Full-time role (38 hours per week)

In-office mandatory training commencing Monday 26 October 2026

Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model

Please note: this role is not compatible with face-to-face university timetables

Career Growth & Why This Role Matters

Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually

Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards

Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group

Make real customer impact during crucial business moments

Work with modern systems in a supportive, inclusive team

Build highly transferable technical, service and problem-solving skills

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 04/09/2026

📌 Business Banking Associate (Perth)
🏢 Commonwealth Bank Of Australia
📍 Perth