Customer Service Specialist - Call Centre | Business & Banking

Are you looking to join one of Australia's Big 4 Banks? We are seeking resilient, detail-oriented professionals to join our Business Banking team in South Eveleigh. This is a high-energy, quick-paced contract role where you will be the face of the bank for our business clients.
The Role at a Glance

Location: South Eveleigh, Sydney

Pay Rate: $38 per hour + Super

Hours: Full-time (38 hours/week).

Schedules are provided with 1 month's notice for consistency.

Hybrid Flexibility: 50/50 split between office and home (following successful completion of training).
What You'll Be Doing

As a Business Banking Specialist, you will handle high-volume, back-to-back calls from business customers.

Diverse Inquiries: Answering queries regarding general business accounts, corporate cards, and digital banking.

Problem Solving: Managing customer complaints and navigating complex emotions with empathy and professionalism.

High Volume: Maintaining focus and quality while managing a consistent flow of incoming calls.

Accuracy: Ensuring high attention to detail when updating records and processing requests.
What We Are Looking For

We need individuals who thrive in a structured, busy environment and possess the "soft skills" to turn a frustrated caller into a loyal customer.

Communication: Exceptional verbal and written communication skills.

Active Listening:



The ability to truly hear the customer's needs and provide right-first-time solutions.

Resilience: Comfort handling back-to-back calls and managing difficult conversations.

Reliability: Commitment to the full contract duration. Note: Please flag any pre-planned annual leave during the application process.
Why Join Us?

World-Class Training: A comprehensive 6-week training program to ensure you are fully equipped for success.

Career Growth: Exposure to the corporate banking sector with genuine opportunities for professional development.

Modern Workspace: Work from our flagship South Eveleigh precinct, featuring incredible amenities and a collaborative culture.
How to Apply

Does this exciting role sound like your ideal career move?

Simply click 'Apply' now and attach an updated copy of your CV. If you have any questions and wish to have a conversation, please contact Eileen directly at [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

- Customer Service experience

working at

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📌 call centre financial services (Sydney)
🏢 Randstad
📍 Sydney