Primary Details Time Type: Full time

Worker Type: Employee

- Location: Sydney/Melbourne (preferred), open to other locations
- Type: Permanent, full time
- Hybrid role, happy to talk flexible working

The opportunity

This is an exciting opportunity to help shape the future of one of Australia’s leading Business Packages portfolios.

Working closely with the Head of Packages, you will help improve portfolio performance, strengthen broker relationships, increase straight through processing (STP) and ensure key business priorities are translated into action.

This is a broad commercial leadership role spanning underwriting operations, broker engagement and portfolio management. You will work across the business to drive execution, remove obstacles, coordinate initiatives and support a more proactive, data-driven underwriting culture.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will:

- Drive and embed portfolio and operational initiatives, including renewal retention and win-back strategies, while supporting Team Leaders and underwriting teams through change and continuous improvement.
- Improve STP and operational efficiency by reducing manual effort, tracking benefits and coordinating the resolution or escalation of portfolio and operational risks.
- Build strong relationships with brokers and distribution partners through meetings, relationship reviews, industry events and the effective management of priority, complex or sensitive matters.




- Translate broker feedback and market insights into practical actions that improve broker experience, retention and sustainable growth.
- Produce and interpret reporting across growth, retention, profitability, productivity and STP, turning insights into recommendations, portfolio plans and targeted actions.
- Coordinate delivery across Underwriting, Product, Pricing, Distribution, Operations and Technology, monitoring outcomes and recommending course corrections where required.

About you

You are a commercially minded insurance professional who is equally comfortable analysing data, working with brokers, improving operations and driving change.

You will bring:

- Experience across commercial insurance, underwriting, portfolio management, operations, product or distribution.
- Strong commercial acumen and a sound understanding of portfolio performance drivers.
- The ability to convert data and insights into practical actions and commercial outcomes.
- Credibility with brokers and senior stakeholders, supported by strong communication, stakeholder management and problem-solving skills.
- An understanding of underwriting governance, risk appetite and regulatory obligations.
- Experience using reporting and analytical tools such as Excel, Power BI or similar.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest




- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills: Analytical Thinking, Critical Thinking, Financial Products, Insurance Underwriting, Intentional collaboration, Managing performance, Negotiation, Operations Management, Portfolio Management, Presenting with Impact, Process Improvements, Risk Management, Stakeholder Management, Succession Planning, Waterfall Model

Application Close Date: 10/09/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment prospect legislation in each jurisdiction it operates.

📌 Customer Development Lead – SME (Sydney)
🏢 Qbe Insurance
📍 Sydney