Primary Details Time Type: Full time

Worker Type: Employee

- Location: Sydney or Parramatta, NSW
- Type: Permanent, Full Time
- Hybrid role, happy to talk flexible working

The Prospect

We're seeking an experienced SME Business Packages Team Leader to lead a high-performing team of underwriters while supporting the successful delivery of portfolio objectives across our Business Packages portfolio.

This is an opportunity to play a key leadership role in one of Australia's leading SME insurance businesses. You'll combine people leadership, underwriting expertise, portfolio management and broker engagement to help deliver profitable growth and outstanding customer outcomes.

As automation and straight-through processing continue to increase, the role of the underwriter is evolving. This position will play an important role in helping underwriters adapt to that future, spending more time on broker engagement, portfolio management, customer outcomes and complex risk decisions, while continuing to maintain strong underwriting discipline.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries, which means we're big enough for your ambitions, yet small enough for you to make a real impact.

It's an exciting time. We're building momentum towards our vision of becoming the most consistent and innovative risk partner in the market.

What if you could have a positive impact, at work and in the world? As part of the QBE team, you'll work alongside people who are passionate, talented and committed to making a difference.

Your new role

In this role you will:

- Lead, coach and develop a high-performing team of SME Business Packages Underwriters to achieve portfolio, service and growth objectives while building capability for the future of underwriting
- Support your team to strengthen broker relationships, increase market engagement and deliver outstanding customer outcomes while maintaining underwriting discipline




- rive the implementation of underwriting strategies, business initiatives and change programs that improve portfolio performance, profitability and operational effectiveness
- Provide technical underwriting leadership and guidance for complex referrals, risk decisions and regulatory or governance matters
- Build strong relationships with brokers and key stakeholders while representing QBE in market and supporting the development of broker-facing capability across the team
- Monitor portfolio performance, identify opportunities for improvement, and oversee the identification, escalation and resolution of portfolio, operational and governance risks.

About You

To be successful in this role, you will have:

- Proven experience leading underwriting teams within the General Insurance industry
- Strong SME underwriting expertise with a track record of delivering profitable portfolio outcomes
- Demonstrated ability to coach, mentor and develop high-performing teams, including leading people through change
- Strong stakeholder management skills with the ability to build trusted broker relationships and develop broker-facing capability
- A commercial mindset with strong analytical, decision-making and problem-solving capabilities
- Experience driving change, improving processes and balancing customer, broker, operational and portfolio considerations to deliver business outcomes

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest




- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills: Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team Management

Application Close Date: 04/09/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 SME Team Lead (Parramatta)
🏢 Qbe Insurance
📍 Parramatta