Job Description:

Level 2 Service Desk Officer - 10-Week Contract

- 10-week temporary contract with an immediate start
- Hands-on Level 2 support across a Microsoft environment
- $44 per hour + super

The Company

Our client is an established organisation with an internal Information Technology function supporting users across a broad technology environment. Due to a temporary requirement within the team, they are seeking an experienced Level 2 Service Desk Officer to provide additional support over an initial 10-week period.

The Role

Working as part of the internal ICT team, you will provide hands-on Level 2 technical support to end users across the organisation.

The position will involve troubleshooting hardware, software, application and connectivity issues, supporting the Microsoft environment and assisting with user and systems administration. You will take ownership of incidents through to resolution where possible, escalating more complex infrastructure issues to the wider ICT team.

Key Responsibilities

- Provide Level 2 technical support across desktop, application and infrastructure issues
- Troubleshoot Windows workstations, laptops, peripherals and connectivity issues
- Support Microsoft 365, Exchange and Microsoft applications
- Administer users, groups and access through Active Directory
- Support Group Policy and general user access issues
- Assist with workstation deployment, configuration and ongoing maintenance
- Troubleshoot basic network, voice and data connectivity issues
- Manage incidents and service requests through to resolution
- Escalate more complex systems and infrastructure issues where required
- Maintain technical documentation and ICT procedures
- Provide professional support and guidance to end users

The client specifically requires experience across Microsoft applications, end-user support, Exchange and Active Directory; its broader environment also includes Windows Server, SCCM, VMware,



Cisco telephony and Sophos.

Your Profile

You will have previous experience working in a Level 2 Service Desk, Desktop Support or IT Support position and be comfortable operating within a busy internal ICT setting.

You will ideally bring:

- 2+ years' experience in Service Desk / Level 2 IT Support
- Strong Microsoft 365 and Windows support experience
- Hands-on Active Directory experience
- Experience supporting Exchange and user access
- Strong desktop, hardware and peripheral troubleshooting skills
- Good understanding of networking fundamentals
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to manage multiple incidents and priorities
- Exposure to Windows Server, SCCM, VMware, Cisco or Sophos would be advantageous

Requirements

- Current WA C Class Driver's Licence or equivalent
- Current National Police Clearance, or ability to obtain one
- Relevant IT qualification, industry training or equivalent practical experience

Apply Today

Reference Number: 60090-(phone hidden)

This is an on-site position.

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Requirements:

Level 2 Support, Service Desk, IT Support, Desktop Support, Microsoft 365, Active Directory, Exchange, Group Policy, Windows, Windows Server, SCCM, VMware, Networking, Hardware Support, End User Support, ITIL, Cisco, Sophos, VPN

📌 Level 2 Service Desk Officer (Mundaring)
🏢 Robert Half
📍 Mundaring