Job Description
Virgin Australia is seeking a Customer Advocacy Specialist to join our Brisbane-based team (Sydney considered). You'll resolve complex customer matters, balancing regulatory obligations with commercial considerations and advocating for customers with empathy and sound judgement.
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Reporting to the Head of Customer Advocacy, you'll manage escalated cases end-to-end, work with cross-functional teams, and help identify systemic improvements to enhance the customer experience across the airline.
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