Job Description

About this opportunity

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As the Care Administrator

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- A rewarding role where you can make a genuine difference in the lives of seniors and their families, within a supportive and appreciative team culture.
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- A company that recognises and values the important work you do, including Annual Appreciation Day celebrations.
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- Access to wellbeing benefits such as our Employee Assistance Program, monthly massages, and a paid birthday day off
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As the Care Administrator, you will be responsible for supporting our care team in delivering high-quality services to our Support at Home clients. You'll be the administrative backbone - helping keep things running smoothly and supporting both our staff and clients with exceptional service.

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Why join us?

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- A rewarding role where you can make a genuine difference in the lives of seniors and their families, within a supportive and appreciative team culture.
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- A company that recognises and values the important work you do, including Annual Appreciation Day celebrations.
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- Access to wellbeing benefits such as our Employee Assistance Program, monthly massages, and a paid birthday day off
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Key Responsibilities

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- Ensure all documentation and administration is up to date to assist Care Managers manage workflow of existing clients and the procurement of new clients.
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- Attend to any administrative duties as required by the Care Managers.
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- Assisting the Care Managers with arrangements of services including raising of purchase orders.
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- Ensure timely updates, and complete required admin tasks including scanning, filing,



and quality assurance follow-ups.
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- Respond to phone and email enquiries, follow up on leads and referrals, consultatively recommend services, and ensure clear communication between clients, families, caregivers, and staff.
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- Assist with scheduling, office supplies, event planning, visitor greeting, and other administrative support as required to enhance both team function and client experience.
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About you

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- Previous experience in a similar role or within the aged care sector.
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- Excellent written and verbal communication skills, with proficiency in Microsoft Office (Word, Excel, Outlook) and general computer use.
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- Maintains a qualified and approachable demeanour, upholding confidentiality, company policies, and the values of Dovida.
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- Strong listening, interpersonal, and decision-making skills, with the ability to build trust and use sound judgement.
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- Works effectively both independently and collaboratively, taking initiative and full ownership of responsibilities.
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ABOUT US

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Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

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Australian work rights

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Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Care Administration Officer (Williamstown)
🏢 Dovida Australia
📍 Williamstown