Job Description

Are you the organised powerhouse who enjoys a fast-paced, people-first setting?

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Do you love turning chaos into calm, keeping accounts on track and helping clients find solutions? If so, we want you to be our next Accounts Receivable & Collections Agent.

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At Marketing Together, we don't just do business, we build lasting relationships and solutions for our clients that matter. Excellence is our baseline, not our goal.

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We're scaling fast and need someone who can keep the wheels turning behind the scenes smoothly, smartly and with style. That's where you come in.

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What You'll Be Doing

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This isn't just a front-of-house administration role. You'll be a central force in our day-to-day operations, responsible for keeping client accounts organised, payments moving and communication flowing across the business.

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Accounts Receivable & Collections

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- Take ownership of a portfolio of outstanding client accounts and proactively follow up overdue payments.
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- Contact clients by phone and email regarding outstanding invoices, payment dates and account queries.
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- Build positive, professional relationships with clients while confidently discussing overdue accounts and payment obligations.
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- Monitor debtor accounts and maintain accurate notes and follow-up records in our CRM.
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- Negotiate and coordinate appropriate payment arrangements where required.
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- Identify accounts that may require escalation and communicate concerns to management and the accounts team.
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- Follow up promised payments and ensure commitments are actioned.
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- Assist with account reconciliations, adjustments, credits and payment discrepancies.
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- Liaise with the accounts department regarding holds, payment issues, disputed invoices and account adjustments.
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- Maintain accurate financial records relating to client accounts, agreements and payment activity.
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- Proactively identify potential account issues before they become larger problems.
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What You Bring

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- Previous experience in accounts receivable, collections, credit control, debt recovery, reception or office administration.
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- Experience confidently following up outstanding accounts and discussing payments with clients.
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- Strong organisational and multitasking skills.
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- Excellent written and verbal communication skills.
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- Confidence speaking with clients about financial matters while maintaining a positive relationship.
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- Strong attention to detail and accurate record keeping.
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- Experience with Xero, CRM systems such as Salesforce, Excel and Google Workspace is highly regarded.
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- The ability to manage competing priorities and follow tasks through to completion.
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- A proactive mindset — you anticipate problems before they become problems.
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- A calm, solutions-focused attitude and a sense of humour under pressure.
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- The confidence to pick up the phone and have the conversations that need to be had.
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What You'll Get

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- A supportive, ambitious team that values your voice.
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- Clear opportunities for growth — this role is a springboard, not a stopgap.
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- A company culture that actually walks the talk: flexible, inclusive and human-first.
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- A varied role where no two days are exactly the same.
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- The opportunity to become an important part of a growing Australian business.
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This Role Is For You If...

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- You see an overdue account and think, "I'll sort that."
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- You're comfortable having the difficult conversation while still leaving the client feeling respected and supported.
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- You love a clean CRM, an organised spreadsheet and a completed task list.
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- You take pride in making other people's jobs easier.
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- You don't wait for someone to tell you there's a problem — you spot it and take action.
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- You can switch between answering the phone, chasing an overdue invoice and helping management without losing your cool.
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- You believe being behind the scenes doesn't mean being behind the curve.
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📌 Accounts Receivable (City of Gold Coast)
🏢 Marketing Together
📍 City of Gold Coast