Job Description

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Summary

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Live-in Accommodation & Guest Services Coordinator at Avoca Beach Hotel, NSW. Support reception, housekeeping and F&B;, handle after-hours. Up to $80k + super, discounted housing.

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Terms

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Hospitality and Catering Travel and Tourism

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Description

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- EARN up to $80,000 pa + Super + Discounted Accommodation
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- Family-Owned Hospitality Business on the NSW Central Coast
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- Utilise Your Experience in a Diverse Guest Services & Operations Role
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About The Company

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Avoca Beach Hotel is a well-established, family-owned hospitality business on 15 acres in Avoca Beach on the NSW Central Coast. Operations include accommodation, Saltwater Bar & Bistro, Treetops Café, Sports Bar, Gaming and TAB facilities, event and conference spaces, and a drive-through bottle shop.

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The accommodation division features 78 rooms (self-contained and motel-style) with guest facilities such as swimming pools and tennis courts. The team is dedicated to delivering exceptional service and memorable experiences for locals and visitors.

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About The Prospect

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This live-in role supports the day-to-day operation of the accommodation business while assisting across reception, housekeeping, café operations, food and beverage service, and after-hours guest support.

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This position is based onsite and includes responsibility for the after-hours guest assistance phone 5 nights per week. It is designed for a single person, though the accommodation may suit a couple seeking a lifestyle opportunity on the NSW Central Coast.

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Reporting to the Accommodation Manager, responsibilities include:

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- Managing front desk reception enquiries via phone, email, online channels and third-party providers
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- Coordinating housekeeping staff, cleaning rosters, inventory and room availability
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- Ensuring smooth guest check-in/check-out
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- Responding to guest enquiries, requests and complaints professionally and efficiently
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- Assisting with Treetops Café operations and broader food & beverage services
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- Maintaining WHS and food safety standards
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- Assisting with weekend, public holiday and occasional evening work
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- Providing after-hours guest assistance, including late check-ins and issue resolution
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- Working closely with the Accommodation Manager, General Manager and wider team
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About You

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- Previous accommodation experience in a similar role
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- Experience with RMS Reservation System, or ability to quickly learn new digital systems
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- Excellent verbal and written communication skills
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- Strong organisational skills and attention to detail
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- Reliable, hands-on and proactive, with a collaborative, team-focused attitude
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- Experience with functions and events highly regarded (not essential)
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What's in it for You?

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- Live-in opportunity with discounted accommodation provided
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- Salary package up to $80,000 pa + super
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- Diverse role across accommodation, guest services, housekeeping and hospitality operations
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- Beautiful Central Coast location, minutes from the beach
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- Join a supportive family-owned business with strong community focus
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- Work across multiple areas of a successful hospitality operation
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- Ongoing training and development opportunities
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📌 Accommodation & Guest Services Coordinator (Live-In) Avoca Beach Hotel (Central Coast Council)
🏢 Orana Dama
📍 Central Coast Council