Job Description

We are partnering with an established Australian organisation seeking an experienced Workplace Technology Lead to strengthen its end‐user technology and support capability during an important period of transition.

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This is a broad leadership role spanning service desk operations, workplace engineering and the overall employee technology experience. You will lead a multidisciplinary internal team and ensure the organisation receives dependable, responsive and customer‐focused technology support.

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The role will initially be engaged on a contract basis, with a genuine pathway to permanent employment.

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The opportunity

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You will take ownership of service desk and workplace technology delivery across a 24x7 support environment. Your remit will include end‐user support, endpoint services, collaboration technology, device management and relationships with key technology partners.

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Working closely with technology leaders and business stakeholders, you will improve service performance, develop team capability and create a more consistent and effective workplace technology experience.

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Key responsibilities

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- Lead, coach and develop a blended technology support team.
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- Oversee service desk and workplace technology delivery.
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- Improve service levels, resolution performance and customer satisfaction.
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- Strengthen operational processes, documentation and knowledge management.
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- Align workplace engineering with service desk and business requirements.
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- Drive standardisation, automation and service simplification.
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- Oversee endpoint, collaboration and workplace technology services.
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- Manage workloads,



service coverage and operational priorities.
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- Provide leadership through technical and service escalations.
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- Manage relationships with vendors and service providers.
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- Maintain appropriate risk, security and compliance standards.
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- Build trusted relationships across technology and the broader business.
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About you

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You are an experienced workplace technology or service operations leader who combines strong people management with broad technical credibility.

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You will bring:

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- Leadership experience across workplace technology, EUC or service desk operations.
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- A strong record of developing people and improving team performance.
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- Experience leading an internal, multidisciplinary support function.
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- Broad knowledge of endpoint, collaboration and end‐user technologies.
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- Experience using operational metrics to improve service outcomes.
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- A practical understanding of workforce planning and service coverage.
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- Robust vendor and stakeholder management capability.
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- A customer‐focused, pragmatic and collaborative leadership style.
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- The ability to introduce structure and build capability in a changing environment.
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This opportunity will suit someone who enjoys remaining close to their team, solving operational problems and creating a workplace technology service that genuinely supports the business.

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Why consider this opportunity?

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- Broad ownership across support and workplace technology.
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- Visible role with access to senior technology stakeholders.
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- Opportunity to shape and strengthen an evolving capability.
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- Initial contract with a genuine pathway to permanent employment.
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📌 Workplace Technology Lead (New South Wales)
🏢 Marlin Human Capital
📍 New South Wales