MI Battery Engineering is an Australian-owned battery engineering, manufacturing and technology business with more than 80 years of experience. We support customers across a wide range of industries with battery, charging and power solutions. We are looking for a friendly and reliable Customer Service Officer to join our Milperra team. This role would suit someone with strong communication skills, a positive attitude and experience in customer service, administration or sales support role.
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About the Role
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You will be one of the first points of contact for customers, helping with enquiries, orders, quotes and follow-ups. You do not need to be a technical expert - we will provide training and support so you can learn our products and systems.
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What You'll Be Doing
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- Answer customer enquiries by phone and email in a helpful and qualified way.
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- Enter and process customer orders accurately.
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- Prepare basic quotes and follow up with customers when needed.
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- Keep customers updated on order progress and delivery information.
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- Work with the sales, purchasing and warehouse teams to help get things done.
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- Learn about our products so you can provide simple information and direct more technical questions to the right person.
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About You
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- You enjoy helping people and are willing to learn.
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- You have experience in customer service, administration, retail, call centre, sales support or a similar role.
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- You communicate clearly and politely with customers and team members.
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- You are organised, reliable and have good attention to detail.
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- You are comfortable using computers and Microsoft Office.
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- You are happy to ask questions, learn new systems and build your product knowledge over time.
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- Experience with batteries, technical products or ERP systems is helpful, but not essential.
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Why Join Us?
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- Join a stable Australian business with more than 80 years of history.
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- Be part of a supportive and friendly team.
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- Receive training and support to learn the role.
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- Work with a wide range of customers, products and industries.
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- Enjoy a competitive salary package.
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- Modern Milperra offices with onsite parking (own transport essential)
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📌 Customer Service Officer (New South Wales)
🏢 Holy Talent
📍 New South Wales
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