Job Description

Connect One Recruitment - St Leonards Park NSW

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- Multiple Contract Opportunities (Contractor and full time)
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- Level 1 Desktop & End User Support
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We are currently seeking expressions of interest from Level 1 Desktop Support Analysts for a number of upcoming opportunities.

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Working within a large, complex enterprise environment. These roles will provide hands-on, onsite support to end users across desktop devices, applications and associated IT equipment. You will be responsible for resolving Level 1 incidents and service requests, preparing and deploying devices, and providing effective front-line technical support.

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Sydney Lower North Shore

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- Multiple Contract Opportunities (Contractor and full time)
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- Level 1 Desktop & End User Support
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We are currently seeking expressions of interest from Level 1 Desktop Support Analysts for a number of upcoming opportunities.

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Working within a large, complex enterprise environment. These roles will provide hands-on, onsite support to end users across desktop devices, applications and associated IT equipment. You will be responsible for resolving Level 1 incidents and service requests, preparing and deploying devices, and providing effective front-line technical support.

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Key Responsibilities

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- Provide Level 1 onsite desktop and end-user support.
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- Log, triage, troubleshoot and resolve incidents and service requests.
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- Support Windows-based desktops, laptops and Microsoft Office applications




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- Troubleshoot common PC, LAN and peripheral issues.
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- Administer user and computer accounts within Microsoft Active Directory.
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- Provide support within Microsoft SCCM environments.
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- Configure, prepare, install and deploy desktop devices and associated equipment.
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- Assist with meeting room, conference room and related technology support.
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- Escalate unresolved technical issues in accordance with established support processes and SLAs.
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Essential Requirements

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- Previous experience providing Level 1 Desktop Support within a medium to large organisation.
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- Hands-on experience troubleshooting Windows PCs, laptops and LAN-related issues.
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- Experience supporting Microsoft Windows and Microsoft Office environments.
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- Experience administering Active Directory user and computer accounts.
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- Exposure to SCCM / Microsoft endpoint management technologies.
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- Experience working within an incident and service request workplace.
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- Experience deploying, replacing and configuring desktop hardware and peripherals.
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- Ability to provide onsite support and work directly with end users.
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These roles are expected to be onsite-focused contract opportunities based around Sydney's Lower North Shore.

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Further information regarding contract duration, commencement dates and rates will be provided to shortlisted candidates as it becomes available.

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📌 Desktop Support Analyst | Multiple Opportunities (New South Wales)
🏢 Connect One Recruitment
📍 New South Wales