Job Description

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- Manage and resolve senior and escalated client complaints through the Internal Dispute Resolution (IDR) process
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- Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team
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- Lead the delivery of compliance and internal audit activities across the business
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- Conduct and oversee internal audits, control testing and loan file reviews
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- Own and maintain compliance registers, records and action plans, escalating material risks
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- Review and update policies, procedures and compliance documentation
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- Coordinate and drive monthly compliance monitoring activities and reporting
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- Prepare audit working papers, findings and recommendations, and present them to key stakeholders
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- Support and help facilitate Compliance Committee meetings and broader governance activities
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- Coordinate compliance training programs and maintain training records
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- Lead engagement with external auditors and manage regulatory information requests
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- Monitor regulatory developments, assess business impact and drive continuous improvement initiatives
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- Apply capabilities within a highly technology-focused environment
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Requirements

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- Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry
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- Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process
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- Experience providing guidance, direction or mentoring to junior team members
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- Strong organisational skills and exceptional attention to detail
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- Excellent written and verbal communication skills, with confidence engaging senior stakeholders
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- Confidence owning policies, documentation and reporting with minimal oversight
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- Proactive, solutions-focused mindset
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- Strong analytical and problem-solving skills
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- High levels of integrity and accountability
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- Relevant qualification in Business, Compliance, Risk or a related field highly regarded
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Core Competencies

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Demonstrates expertise in compliance management, internal auditing, and risk assessment within regulated industries, with a robust focus on client complaint resolution and stakeholder engagement. Proficient in developing and maintaining compliance documentation, training programs, and governance activities.

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Highest-signal resume keywords

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- Compliance Management
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- Internal Auditing
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- Client Complaint Resolution
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- Regulatory Engagement
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- Team Mentoring
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ATS Optimization Keywords

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Hard Skills

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- Internal Dispute Resolution
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- Control Testing
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- Loan File Reviews
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- Compliance Monitoring
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- Audit Working Papers
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- Policy Review
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- Risk Assessment
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- Governance Activities
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- Compliance Documentation
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Soft Skills

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- Organisational Skills
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- Attention to Detail
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- Written Communication
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- Verbal Communication
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- Problem-Solving
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Certifications & Qualifications

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- Qualification in Business
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- Qualification in Compliance
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- Qualification in Risk
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Industry Keywords

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- Financial Services
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- Regulated Industry
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- Quality Assurance
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- Governance
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📌 Senior Compliance & Audit Officer (City of Gold Coast)
🏢 Jobtailor
📍 City of Gold Coast