Jade Cosmetic Clinic has been helping clients look and feel their best for over 21 years. We pride ourselves on delivering exceptional customer service, advanced cosmetic treatments and creating a welcoming professional environment for every client.
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We are seeking an experienced Receptionist / Client Experience Coordinator who is organised, proactive and passionate about providing outstanding customer service.
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About the Role
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As the first point of contact for our clients, you will play a vital role in delivering an exceptional experience from the moment they contact or visit our clinic.
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Your responsibilities will include:
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- Greeting clients with warmth and professionalism
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- Managing appointments and clinician diaries
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- Answering phone and email enquiries
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- Processing payments and gift vouchers
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- Maintaining accurate client records
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- Supporting the clinical team with daily administration
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- Assisting with social media tasks, including basic knowledge of Meta platforms
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- Ensuring reception and waiting areas are presented to a high standard
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About You
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To be successful in this role you will have:
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- Previous experience as a Cosmetic Clinic Administrator or Medical Receptionist (preferred but not essential)
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- Experience using appointment booking systems
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- Strong knowledge of Microsoft Word and Excel
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- Excellent computer literacy and ability to learn new software quickly
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- Outstanding communication and customer service skills
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- Exceptional organisational and multitasking abilities
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- High attention to detail and a professional presentation
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What We Offer
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- Above Award pay rate
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- Staff discounts on treatments and skincare
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- Ongoing training and development
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- Supportive and friendly team environment
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- Opportunity to increase your hours as the clinic continues to grow
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- Work in one of Queensland's most respected cosmetic clinics
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Why You'll Love Working With Us
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- Work in a beautiful, contemporary clinic in Edge Hill
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- Be part of a respected business celebrating over 21 years of caring for our community
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- Join a friendly, experienced and supportive team
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- Receive ongoing training and professional development
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- Enjoy staff discounts on treatments and skincare
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- Work in a role where you'll genuinely make a positive difference in people's lives everyday
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