Job Description

Club Coops | Carseldine

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Club Coops is looking for a confident, relationship-led Membership Sales Concierge to help more people discover, and become part of, one of Queensland's most established private health and racquet clubs.

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This is a dedicated sales role at the centre of the Club's growth. You will own the prospective member journey from the first inquiry through to tour, follow-up and membership, creating an experience that feels personal, polished and distinctly Club Coops.

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About Club Coops

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Founded in 1979, Club Coops brings together premium fitness, wellness, racquet sports and hospitality within one connected private-club environment.

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With 12 tennis courts, seven squash courts, a 24/7 gym, magnesium pool, more than 150 weekly classes, dedicated mind-body experiences and The Terrace café and social space, this is much more than a place to train. It is a community where members come to move, connect, recover and belong.

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The opportunity

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As Membership Sales Concierge, you will take ownership of incoming membership enquiries and proactively move each prospect through a considered, consultative sales process.

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You will learn what each prospective member is looking for, bring the Club Coops experience to life through personalised tours and recommend the membership pathway that best suits their lifestyle.

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Success in this role will come from your ability to build rapport quickly, follow up consistently, maintain an active sales pipeline and convert genuine interest into long-term membership relationships.

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What you'll be responsible for

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- Responding to telephone, digital and in-person membership enquiries
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- Conducting engaging, personalised tours of the Club
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- Understanding each prospect's goals, preferences and lifestyle
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- Confidently presenting relevant memberships, products and services
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- Managing an active sales pipeline and completing timely follow-upMaintaining accurate prospect activity and outcomes within the CRM
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- Working towards agreed membership sales and conversion targets
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- Supporting the growth of longer-term and Signature memberships
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- Contributing to member retention and the overall member experience
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- Collaborating with the wider fitness, racquet, wellness and hospitality teams
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What you'll bring

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You may already have membership sales experience within a health club, fitness or wellness business. Alternatively, you may come from another consultative sales or premium customer workplace where relationships, follow-up and results matter.

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You will also bring:

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- Demonstrated experience working towards sales targets or performance measures
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- The confidence to lead facility tours and ask for the sale
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- A warm, professional and energetic communication style
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- Strong follow-up habits and the ability to manage multiple prospects
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- Experience using a CRM, membership platform or customer database
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- Excellent organisation and attention to detail
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- Content creation and social media skills, including the ability to produce engaging promotional content, will be highly regarded.
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- A genuine interest in health, wellness, racquet sports or active lifestyles
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- An openness to coaching, feedback and continuous development
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Most importantly, you understand that strong sales performance and an exceptional customer experience should go hand in hand.

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Why join Club Coops?

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- Generous remuneration plus uncapped commissions
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- Complimentary Club Coops membership and access to premium facilities
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- Ongoing sales coaching, development and opportunities to grow
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- A varied product offering that gives you something meaningful to sell
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- An established club with a strong legacy and an exciting next chapter
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- A friendly, connected team across fitness, wellness, racquet and hospitality
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The roster

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The weekday roster is two early shifts, 9am to 5pm, and two late shifts, 11am to 7pm, plus every second Saturday. If you work a Saturday, you will have Friday off, or another weekday.

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📌 Membership Sales Concierge (Premium Health Club) (Queensland)
🏢 AUSactive
📍 Queensland