Job Description

Founded in 2009 and headquartered on the Gold Coast, Ausloans Finance Group is Australia's largest privately-owned finance brokerage, aggregation and Fintech business. We connect consumers and businesses with a panel of lenders to arrange finance for vehicles, equipment, marine, caravans and personal loans, combining broker expertise with our proprietary AI-powered platform, Zink, to make finance easy, transparent and stress-free. Our culture is built on accountability, integrity, honesty and a genuine passion for helping our clients and partners succeed.

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About the Role

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We're looking for an experienced Compliance and Audit Officer to take a leading, hands-on role within our Risk & Compliance team on the Gold Coast. This is a mid-to-senior appointment for someone who can operate with autonomy - you'll manage escalated client complaints through our Internal Dispute Resolution (IDR) process, provide day-to-day guidance and oversight to our compliance team, and be a trusted point of reference across internal audit, compliance monitoring and governance activities. It's a role for someone ready to bring sound judgement and real ownership to a fast-moving regulated business driven by technology.

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What You'll Be Doing

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- Manage and resolve senior and escalated client complaints through our Internal Dispute Resolution (IDR) process.
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- Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team.
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- Lead the delivery of compliance and internal audit activities across the business.
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- Conduct and oversee internal audits, control testing and loan file reviews, ensuring findings are robust and well-evidenced.
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- Own and maintain compliance registers, records and action plans, escalating material risks as they arise.
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- Review and update policies, procedures and compliance documentation.
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- Coordinate and drive monthly compliance monitoring activities and reporting.
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- Prepare audit working papers, findings and recommendations, and present these to key stakeholders.
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- Support and help facilitate Compliance Committee meetings and broader governance activities.
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- Coordinate compliance training programs and maintain training records across the business.
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- Lead engagement with external auditors and manage regulatory information requests.
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- Monitor regulatory developments, assess business impact and drive continuous improvement initiatives.
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- Apply your capabilities within a highly-technology-focused setting.
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You'll Thrive Here If You Have

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- Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry.
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- Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process.
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- Experience providing guidance, direction or mentoring to junior team members.
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- Strong organisational skills and exceptional attention to detail.
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- Excellent written and verbal communication skills, with the confidence to engage senior stakeholders.
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- Confidence owning policies, documentation and reporting with minimal oversight.
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- A proactive, solutions-focused mindset.
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- Strong analytical and problem-solving skills.
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- High levels of integrity and accountability.
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- A relevant qualification in Business, Compliance, Risk or a related field is highly regarded.
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What's on Offer

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- Full-time role based on the Gold Coast.
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- A high-trust role with genuine autonomy and influence over compliance outcomes.
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- The opportunity to build your career with Australia's largest privately-owned finance aggregator.
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- A supportive, values-driven team environment.
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📌 Senior Compliance & Audit Officer (City of Gold Coast)
🏢 @
📍 City of Gold Coast