Job Description

You'll be joining an established contact centre team within a leading superannuation organisation. With upcoming fund changes expected to drive an increase in member enquiries, you'll be part of a supportive team helping members navigate these changes.

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What are the benefits?

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- $37-$38 per hour
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- Full-time temporary opportunity through to 23 December
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- Brisbane-based role
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- Monday to Friday working hours
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- Opportunity to gain valuable superannuation and financial services experience
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- Supportive team environment with training provided
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What will you be doing?

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- Handling inbound member enquiries via phone
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- Providing clear and accurate information regarding fund changes
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- Listening to members and understanding their individual needs
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- Resolving enquiries efficiently and professionally
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- Maintaining accurate records of member interactions
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- Escalating more complex enquiries where required
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What do you need?

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- Previous contact centre or customer service experience
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- Superannuation or financial services experience is highly desirable
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- Excellent verbal communication skills
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- Strong active listening and interpersonal skills
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- A confident and professional telephone manner
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- Ability to work in a fast-paced, high-volume environment
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- Robust attention to detail and a genuine focus on delivering a positive member experience
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📌 Call Centre Agent (Queensland)
🏢 Fuse Recruitment
📍 Queensland