Job Description

Head of Sales and Relationship Management

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Director – Sales and Relationship Management

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Lead growth. Build the engine. Enhance performance.

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This is a standout opportunity for a commercially sharp sales leader to take ownership of a significant SME growth portfolio within an established, fast-moving technology-enabled business.

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You'll lead both new business and relationship management functions, with a clear mandate to improve acquisition, retention, customer utilisation and overall commercial performance.

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This is not a role for someone who simply wants to manage a sales team.

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We're looking for a leader who knows how to create rhythm, discipline and accountability across a commercial function; someone who can build predictable pipeline, sharpen conversion, improve portfolio performance and create a genuinely high-performing team.

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You'll have ownership across:

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- SME sales strategy, segmentation and go-to-market execution
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- Current customer acquisition and pipeline performance
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- Retention, adoption and growth across an existing customer portfolio
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- Leadership of Business Development and Relationship Management teams
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- Forecasting, reporting, CRM discipline and sales effectiveness
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- Performance metrics, scorecards and activity standards
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- Recruitment, coaching and capability development
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- Cross-functional collaboration across product,



programs and operations
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The business is looking for someone who can bring structure without bureaucracy, energy without noise, and a strong commercial lens to every decision.

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You'll bring deep experience across sales leadership or broader commercial roles, with a track record leading high-volume SME sales or customer portfolios. Experience within technology-enabled, platform, digital services, financial services or adjacent sectors will be highly regarded.

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You'll be well suited if you:

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- Love building high-performance sales cultures
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- Are highly data and metrics driven
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- Know Salesforce and understand what excellent CRM discipline looks like
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- Can move comfortably between strategy and execution
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- Know how to coach managers and frontline teams
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- Understand that activity matters but outcomes matter more
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- Have successfully improved pipeline visibility, conversion and forecast confidence
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Success will ultimately be measured through customer acquisition, retention and utilisation growth, pipeline coverage, conversion, forecasting reliability and team productivity.

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If you're a commercially ambitious leader who enjoys building scalable sales organisations and creating measurable performance improvement, this is a role worth exploring.

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📌 Head of Sales and Relationship Management (New South Wales)
🏢 The Onset
📍 New South Wales