n
- Role based in Woonona
n
- Hybrid working available after training period
n
n
About the role:
n
Coal Services is looking for two Claims Offices to support Worker Services team on full-time, fixed-term contracts until 30/06/2027.
n
As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the efficient and effective management of claims-related administration and customer-service activities.
n
Your main responsibilities will include:
n
n
- Accurate and timely payment of accounts
n
- Registration of claims and early notifications
n
- Efficient management of customer claims administration, mail, phone enquiries and file management
n
- Ability to meet KPI targets in a timely manner
n
- Active participation in ongoing projects under management
n
n
About you:
n
Your education, experience and skills will include:
n
n
- Business Administration Certificate (essential)
n
- Robust computer skills especially with Adobe and Microsoft Office
n
- Team player with a focus on customer service excellence
n
- Professional phone manner with clear verbal and written communication skillsExcellent attention to detail and commitment to learning
n
- Organisational skills and ability to prioritise
n
- Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
n
n
What we offer:
n
n
- Check out ourBenefits page to learn more about our Employee Value Proposition!
n
- Friendly and supportive team culture
n
- Remote working up to 3 days/week once trained (subject to business needs)
n
- 7.25-hour days, Monday to Friday
n
- 5 weeks annual leave
n
- 18 days personal leave & 3 days family and emergency leave (pro rata)
n
- Additional company holidays at Easter and Christmas
n
- Access to onsite gym and onsite parking
n
- Reward and Recognition program to celebrate your success
n
- Retailer discounts through Smart Spending App
n