Job Description

Location: Sydney, Australia
n Experience: 12+ Years
n Work Rights: Australian PR / Australian or Current Zealand Citizens only
n Employment Type: Permanent

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Role Overview

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We are seeking an experienced Salesforce Solution Architect to design and lead end-to-end Salesforce transformations across Information Management, Integration & Data Architecture, and Multi-Cloud solutions.

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The ideal candidate will have strong experience in large-scale Salesforce implementations, enterprise architecture, complex integrations, modern UI technologies, and emerging GenAI / Agentic AI capabilities.

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Key Responsibilities

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- Design scalable end-to-end Salesforce solutions aligned with enterprise architecture and organisational strategy.
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- Lead Integration, Data Architecture and Multi-Cloud solution design.
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- Develop high-quality Solution Architecture and Low-Level Design artefacts covering architecture principles, integration patterns, data models, risks, constraints and recommendations.
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- Collaborate with Business, Enterprise Architecture, IT, Developers, Designers and Testers to drive solution decisions.
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- Guide Technical Delivery teams, review designs and provide technical troubleshooting support.
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- Design solutions for large-scale Salesforce environments involving high-volume transactions, high availability, complex integrations and customer lifecycle platforms.
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- Provide hands‐on technical guidance across Apex, LWC, LWR, JavaScript, data modelling and Salesforce design patterns.
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- Recommend appropriate Low-Code vs Pro-Code approaches based on business and technical requirements.
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- Lead user journey preparation, user story reviews, fit-gap analysis and solution design.
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- Evaluate and recommend suitable Salesforce AppExchange products.
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- Manage stakeholder expectations and negotiate solutions with customers and SI partners.
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- Support RFP analysis,



proposals, demos, POCs and pre‐sales activities.
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- Drive adoption of GenAI and Agentic AI capabilities within Salesforce solutions.
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Must-Have Skills

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- 12+ years of experience in Salesforce / CRM technology.
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- Salesforce Certified Application Architect and System Architect certifications.
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- Extensive experience in Salesforce Lightning Development and LWR Sites.
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- Strong Apex, JavaScript, LWC and Trigger Framework expertise.
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- Strong Salesforce Integration and Data Architecture experience.
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- Experience with Service Cloud Voice, New-Gen Omni-Channel and Digital Engagement including Chat, SMS, Voice and WhatsApp.
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- Strong understanding of Low-Code vs Pro-Code methodologies.
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- Experience architecting large-scale, highly integrated and high‐availability Salesforce solutions.
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- Strong communication, presentation, collaboration and complex problem‐solving skills.
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- Design Thinking mindset.
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Good to Have

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- Marketing Cloud experience.
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- Salesforce Certified Agentforce Specialist / Agentforce Innovator Badge.
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- Experience with GenAI and Agentic AI solutions on Salesforce.
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- Experience in greenfield implementations and Salesforce enhancements.
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- Strong knowledge of Salesforce DevOps, version control, environment and release management.
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- Experience in process re-engineering, requirements gathering and stakeholder management.
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- Pre‐sales experience including RFP analysis, proposal creation, demos, POCs and defence presentations.
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Key Competencies

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Salesforce Architecture | Solution Design | Integration Architecture | Data Architecture | Multi-Cloud | Apex | LWC | LWR | JavaScript | Service Cloud Voice | Omni-Channel | Digital Engagement | GenAI | Agentic AI | Enterprise Architecture

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Important: Candidates must have Australian PR, Australian Citizenship, or New Zealand Citizenship to be eligible.

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📌 Salesforce Solution Architect (New South Wales)
🏢 The HR Ally
📍 New South Wales