Job Description

Location: Tullamarine
n Employment Type: Casual
n Days: Monday – Friday
n Hours: 2:00pm – 10:00pm
n Pay: $42.76 +Penalties

n

About the Role

n

This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a strong customer service background, logistics experience, and a valuable knowledge of Melbourne metropolitan suburbs and regional Victoria.

n

Key Responsibilities

n

Customer Service Responsibilities

n

n
- Handle inbound calls and enter bookings.
n
- Meet customer service KPIs and service targets.
n
- Resolve customer enquiries and complaints professionally.
n
- Escalate complex issues when required.
n
- Monitor call queues and elevate delays.
n
- Liaise with Operations to ensure efficient service.
n
- Manage and respond to customer enquiries via inbox.
n
- Obtain and update Proof of Deliveries (PODs).
n
- Maintain customer task lists and records.
n
- Assist with reporting and administration.
n
- Follow workplace safety procedures and company values
n

n

Despatch Support Responsibilities

n

n
- Coordinate and monitor the courier fleet.
n
- Allocate and schedule jobs efficiently.
n
- Respond to driver, customer and staff enquiries.
n
- Assist with delivery times, addresses, PODs and charges.
n
- Use knowledge of local areas to assist with routing.
n
- Monitor driver performance and service levels.
n
- Problem-solve and make decisions in a fast-paced setting.
n
- Work independently and manage competing priorities.




n
- Ensure drivers and contractors follow safe work procedures.
n
- Promote a safe, respectful and compliant workplace.
n

n

We're looking for someone who is:

n

n
- Reliable, punctual and organised
n
- Confident using computers
n
- Friendly and a good communicator
n
- Able to work in a fast-paced environment
n
- Local geographical knowledge
n
- Previous logistics or dispatch experience is desirable but not essential
n

n

What We Offer

n

n
- Monday – Friday,
n
- 2:00pm – 10:00pm
n
- Casual employment with consistent hours
n
- Supportive team environment
n
- On-the-job training
n
- Opportunity to develop skills and progress within the business
n
- Competitive casual hourly rate
n

n

About TAG

n

TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail and industrial sectors.

n

At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.

n

We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.

n

#J-18808-Ljbffr

📌 Despatch / Customer service assistant (Williamstown)
🏢 Talent Acquisition Group
📍 Williamstown