Cavpower is an official Caterpillar® dealer for South Australia and Broken Hill since 1972. Specialising in providing equipment, parts, service and rentals across local and regional branches throughout the State.
n
Reporting to the Parts Sales Manager, you will represent Cavpower Parts and Service department in a sales capacity and promote all parts throughout the business. You will provide high quality service to all customers quickly, efficiently and in a friendly and qualified manner.
n
Key responsibilities of the role
n
n
- Provide advice to customers for more complex enquiries
n
- Support and advise customers on warranty enquiries
n
- Process part returns and provide refunds/credits through Bpoint
n
- Process hose builds through DBS as required
n
- Process internal and external customer enquiries, orders and quote requests
n
- Answer and respond to all phone calls and emails
n
- Calculate, quote and charge freight
n
- Process card payments
n
- Provide support to new team members and apprentices
n
- Engage customers to sign up to PCC or other marketing strategies
n
- Support customer tracking of web orders through PCC
n
n
About you
n
You will have excellent customer service skills, with a passion to drive sales and a desire to develop your knowledge and skills within a trusted Caterpillar dealership.
n
n
- Mechanical knowledge an advantage
n
- Excellent organisational and time management skills
n
- Excellent communication skills; both written and verbal
n
- Positive and enthusiastic attitude towards work
n
- Knowledge of Caterpillar Parts/Products (highly regarded)
n
- Current and valid driver's licence
n
n
#J-18808-Ljbffr
📌 Senior Parts Interpreter (South Australia)
🏢 Cavpower
📍 South Australia
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.