Townsville GMSV is committed to delivering exceptional customer experiences and premium vehicle ownership journeys. We are currently seeking a motivated and customer-focused Service Advisor to join our high-performing aftersales team. If you thrive in a fast-paced automotive environment, enjoy building relationships with customers, and take pride in delivering outstanding service, we'd love to hear from you.
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About the Role
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As the first point of contact for our service customers, you will play a critical role in ensuring every customer receives a professional, seamless, and positive experience. Reporting to the Service Manager, your responsibilities will include:
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- Greeting customers and managing service bookings
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- Consulting with customers regarding vehicle servicing and repair requirements
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- Preparing repair orders and job documentation
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- Liaising between customers and workshop technicians
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- Providing updates on vehicle progress and completion times
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- Preparing service estimates and invoices
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- Managing customer enquiries and resolving concerns professionally
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- Promoting additional services and maintenance recommendations where appropriate
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- Ensuring exceptional customer satisfaction at every stage of the service process
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About You
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To be successful in this role,
you will have:
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- Previous experience as a Service Advisor or in a customer-facing automotive role
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- Strong communication and interpersonal skills
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- Excellent organisational and time management abilities
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- A professional and customer-centric approach
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- The ability to work effectively in a busy team environment
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- Strong computer and administration skills
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- Experience using dealership management systems (desirable)
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- A current driver's licence
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What's in it for You?
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- Market-competitive salary package with performance incentives
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- Ongoing training and career development opportunities
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- Supportive and professional team culture
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- Opportunity to work with an exciting and growing automotive brand
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- Modern facilities and a dynamic work environment
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- Employee benefits and staff discounts
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Why Join Townsville GMSV?
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At Townsville GMSV, we pride ourselves on creating a workplace where our people are valued, supported, and empowered to succeed. We are passionate about delivering exceptional customer experiences and building long-term relationships with our customers and community.
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Townsville GMSV is an equal opportunity employer and welcomes applications from all suitably qualified candidates.