Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.
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Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.
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Why this role is worth your time:
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- Building strategic relationships with a portfolio of small/mid-market accounts
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- Driving product adoption and understanding what "success" looks like for each customer
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- Becoming a trusted advisor customers rely on — not just a point of contact
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- Partnering across product, support, and leadership to solve customer problems fast
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- Creating content and resources that help customers get more value, faster
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- Building actionable business plans tied to each customer's real goals
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- Owning retention — knowing exactly what drives it and what threatens it
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- Growing ARR through cross-sell, upsell, and turning happy customers into advocates
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- Spotting and fixing friction points in the customer experience before they become churn risks
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What you bring:
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- A natural relationship-builder who customers trust and enjoy working with
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- Sharp communication and presentation skills
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- Strong organisational instincts — you don't let things fall through the cracks
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- A collaborative mindset — you get things done through people, not around them
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- Genuine customer orientation paired with solid business acumen
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- A problem-solver's brain
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What you'll need:
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- Bachelor's degree in a business discipline (or equivalent experience)
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- 4+ years in software/tech — account management, customer success, consulting, training, or project management
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- Legal industry experience is a robust plus, but not essential
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📌 Customer Success Manager (South Australia)
🏢 Novum Global
📍 South Australia
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