We are looking for an experienced ServiceNow Functional Consultant to join a large-scale transformation program.
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About the Role
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You'll work closely with business stakeholders to understand their needs, translate requirements into practical ServiceNow solutions, and provide functional direction to developers throughout delivery.
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This is a client-facing consulting role suited to someone who can take ownership, communicate confidently and turn business problems into effective ServiceNow solutions.
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Key Responsibilities
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- Engage with business stakeholders and lead requirements/discovery workshops
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- Translate business requirements into ServiceNow functional designs
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- Develop user stories, acceptance criteria and process documentation
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- Perform hands-on ServiceNow configuration where required
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- Provide functional guidance to ServiceNow developers
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- Review configuration and development against agreed designs
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- Support testing, defect investigation and resolution
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- Work collaboratively with architects, developers, BAs, testers and other delivery teams
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- Provide practical recommendations and challenge requirements where appropriate
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Required Experience
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Strong ServiceNow implementation experience across one or more of:
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- HR Case Management / HRSD
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- HR Journey / Journey Management
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- Workplace Health & Safety
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- Contract Management
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Experience must include functional design, configuration and implementation, not just operational or end-user experience.
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What We're Looking For
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- Strong experience as a ServiceNow Functional Consultant or similar
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- Strong requirements gathering and process design skills
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- Hands-on ServiceNow configuration experience
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- Experience facilitating workshops and solution design sessions
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- Ability to communicate technical concepts clearly to business stakeholders
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- Experience providing functional leadership to developers
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- Robust analytical and problem-solving skills
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- Excellent written and verbal communication
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- Robust consulting, ownership and stakeholder management skills
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Location & Eligibility
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- Canberra preferred
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- Melbourne candidates considered, with travel to Canberra likely required
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- Australian Citizenship mandatory
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- Baseline Clearance preferred
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- Must be able to meet applicable security and background-check requirements
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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.