We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‑on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

- Take overall responsibility for the smooth day-to-day running of the practice
- Coordinate the daily administrative activities of the practice
- Ensure patients receive a professional, efficient and welcoming service
- Manage practice workflows, systems and administrative processes
- Identify and resolve operational issues promptly
- Manage patient enquiries by telephone, email and in person
- Coordinate new patient bookings,



follow-up appointments and cancellations
- Coordinate and book theatre lists and surgical procedures
- Prepare, type and distribute specialist correspondence and medical letters
- Manage the day-to-day financial administration of the practice

About you

- Previous experience in a medical practice, specialist practice or healthcare administration environment
- Experience in a practice management or senior medical administration role
- Strong organisational and time-management skills
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Confidence managing multiple competing priorities
- Experience with medical billing and accounts
- Solid computer skills and the ability to learn and manage practice software systems
- Excellent confidentiality and understanding of privacy requirements
- The ability to remain calm and organised in a busy clinical environment

#J-18808-Ljbffr

📌 Medical Practice Manager (Melbourne)
🏢 VSMA
📍 Melbourne