Job Description

Queensland Heart Specialists - Auchenflower QLD

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Medical Secretaries - Specialist Cardiology Practice | Full-Time and Part-Time

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About Queensland Heart Specialists

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Queensland Heart Specialists is a rapidly growing specialist cardiology practice providing comprehensive cardiac consultation, diagnostic, and procedural services across Brisbane. Our team of cardiologists cover the full spectrum of cardiology, including cardiac imaging and non-invasive testing, interventional and structural cardiology, and electrophysiology.

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The practice currently operates from The Wesley Hospital and is expanding with a new location at Chapel Hill in Brisbane's western suburbs. We are committed to delivering high-quality, patient-centred care in a skilled, compassionate, and supportive environment.

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As our practice grows, we are looking for experienced and enthusiastic Medical Secretaries to join our team and help us deliver an exceptional experience for our patients and referring doctors.

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About the role

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Our Medical Secretaries are central to the smooth running of the practice and are often the first point of contact for our patients. This is a varied role combining patient service, specialist medical administration, and close support of our cardiologists.

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Responsibilities will include:

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- Managing telephone enquiries professionally and courteously and assisting patients, referrers, and other healthcare professionals
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- Coordinating appointments and maintaining accurate and efficient cardiologist diaries
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- Optimising appointment scheduling and diary utilisation
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- Processing referrals, correspondence,



and patient documentation
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- Providing patients with clear information regarding appointments, procedures, services, and fees
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- Processing accounts, invoices, and payments and assisting with the management of outstanding accounts
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- Coordinating procedural bookings with hospitals, anaesthetic groups, and other healthcare providers
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- Maintaining accurate patient records and data within practice management systems
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- Maintaining the highest standards of confidentiality, professionalism, and patient service.
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Positions will be primarily based at one of our Brisbane locations, although occasional travel between our Wesley and Chapel Hill practices may be required.

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About You

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- We are looking for people who are organised, personable, and take pride in providing outstanding service. Ideally, you will have:
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- Previous experience as a medical receptionist, medical secretary or specialist practice administration role (cardiology or other specialist practice experience highly regarded)
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- Excellent communication and interpersonal skills with a skilled and compassionate approach to patients
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- Sound knowledge of Medicare, private health billing, and medical terminology
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- Strong organisational skills and the ability to manage competing priorities in a busy specialist practice
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- Initiative and a proactive approach, with the ability to anticipate needs and take ownership of tasks
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- Excellent attention to detail and a high level of accuracy
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- Confidence using computers, practice management systems, and other medical software
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- A strong understanding of patient confidentiality and professional standards
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- The ability to work both independently and as part of a collaborative team
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- Full working rights in Australia
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What We Offer:

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- A supportive, professional, and collegial workplace
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- The opportunity to work with an experienced team of specialist cardiologists in a modern hospital and community-based practice settings
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- Opportunities to develop your skills and experience in specialist cardiology administration
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- A varied role with genuine responsibility and the opportunity to contribute to the growth of the practice
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- A strong focus on providing an exceptional experience for our patients and referring doctors
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- We are committed to providing a supportive and fulfilling work environment for our employees with a commitment to developing and retaining great staff for the long term
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Permanent full-time position, Monday to Friday, with no weekend or on-call work. Part-time arrangements may also be considered for the right candidate.

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Flexibility around four-day weeks can be considered.

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Competitive remuneration (including superannuation), commensurate with experience

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📌 Medical Secretary (Queensland)
🏢 Queensland Heart Specialists
📍 Queensland