Job Description

n
- Manage ongoing daily operations, sales and high-volume stock management within the specialist department
n
- Report to the Operations Manager and Complex Manager
n
- Lead and develop a team of 20+ team members
n
- Perform duty manager responsibilities, including opening and closing the store
n
- Build team capability in Best Experience and Safety Culture & Compliance
n
- Manage team engagement, performance management and recognition
n
- Roster and strategically plan the team to deliver the service promise
n
- Drive department sales through merchandising and monitoring key metrics
n
- Action customer feedback to improve the end-to-end customer experience
n
- Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
n
- Monitor and measure customer service levels
n
- Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
n
- Work a minimum of 1 in 3 weekends and some public holidays
n

n

Requirements

n

n
- Must be age 15 or over to apply
n
- Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
n
- Experience with safety and wellbeing leadership
n
- Experience with specialist products preferred
n
- Solid leadership and influencing skills
n
- Ability to lead and inspire a large team of 20+
n
- Ability to develop teams through coaching, engagement, performance conversations and recognition
n
- Ability to champion a safe and secure environment and ensure compliance with policies and procedures
n




- Experience opening and closing a store and supporting smooth trade across weekdays and weekends
n
- Understanding of KPIs and customer expectations
n
- Ability to deliver effective rostering and strategic planning
n
- Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
n
- Must be able to work a minimum of 1 in 3 weekends and some public holidays
n
- Background checks may be required, including police, employment, medical and qualification checks
n

n

Core Competencies

n

Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.

n

Highest-signal resume keywords

n

n
- Team Leadership
n
- Sales Performance Management
n
- Safety Culture & Compliance
n
- Merchandising Knowledge
n
- Customer Experience Improvement
n

n

ATS Optimization Keywords

n

Hard Skills

n

n
- Stock Management
n
- Sales Metrics Monitoring
n
- Rostering
n
- Performance Management
n
- Loss Prevention
n
- Opening and Closing Procedures
n
- KPI Understanding
n
- Customer Feedback Actioning
n
- Strategic Planning
n

n

Soft Skills

n

n
- Leadership
n
- Influencing
n
- Coaching
n
- Engagement
n
- Recognition
n

n

Industry Keywords

n

n
- Retail Industry
n
- High-Volume Customer-Focused Organisation
n
- Specialist Products
n
- Health and Safety Compliance
n

n

#J-18808-Ljbffr

📌 Department Manager (Toowoomba Regional)
🏢 Jobtailor
📍 Toowoomba Regional