Job Description

Salesforce Administration Developer - Service & Loyalty

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Help shape the Salesforce platform behind one of Australia's most recognised loyalty programs.

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MECCA is continuing to invest in Service Cloud, Loyalty Cloud and Beauty Loop, and we're looking for a hands-on Salesforce Administration Developer to join the Service & Loyalty technology team. This role will have a strong loyalty focus, while still working broadly across the Salesforce workplace - from configuration and development through to support, maintenance and continuous improvement.

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The Role You Can Play

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- World Class Programs-Work onBeauty Loop, one of the region's most recognised loyalty programs.
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- Business-critical platform exposure - loyalty is a major focus area for MECCA across 2027 and 2028
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- Real variety - a mix of Loyalty Cloud, Service Cloud, build, support, maintenance and platform improvement
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- Small-team ownership - join a high-impact Salesforce team that owns the platform end to end
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- Room to learn and shape - the loyalty environment is highly customised, with scope to get deep into how it works
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- High-energy culture - be part of a fast-moving, collaborative and brand-led business
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Key Responsibilities Include:

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- Administer, configure and enhance MECCA's Salesforce Service Cloud and Loyalty Cloud platforms, including Beauty Loop
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- Configure and optimise Loyalty Cloud programs - accrual/redemption rules, benefits, member management, promotions and vouchers - and resolve transaction and data exceptions
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- Configure and optimise Service Cloud - case management, Omni-Channel, service console, knowledge base, entitlements and SLAs
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- Design, build and maintain Apex, Lightning Web Components, triggers,



batch jobs and automation, balancing declarative and programmatic solutions
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- Support integrations (REST/SOAP APIs, platform events) and CI/CD deployment pipelines across Salesforce and external systems
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- Provide Level 2/3 support, triage incidents through to root-cause fixes, and translate stakeholder requirements into scalable platform solutions
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WhatYou Will Bring

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- 2+ years' experience as a Salesforce Administrator, Admin/Developer, or similar hands-on Salesforce role
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- Hands-on experience with Salesforce Service Cloud (case management, Omni-Channel, knowledge, entitlements/SLAs, console customisation)
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- Hands-on experience with Salesforce Loyalty Cloud / Loyalty Management (tiers, accrual/redemption rules, benefits, member management)
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- Apex and Lightning Web Components experience - classes, triggers, batch/async processing, unit testing
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- Strong grasp of Salesforce configuration, automation and data management, with sound judgement on declarative vs programmatic solutions
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- Excellent communication skills, able to explain technical concepts to non-technical stakeholders
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Nice to have

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- Salesforce Administrator (ADM201) or Platform Developer I (PD1) certification
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- Salesforce Marketing Cloud exposure
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- Amazon Connect, CTI, or other modern contact-centre platform experience
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- Experience working in an agile product/squad environment
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This role is based in Richmond, with 4 days per week in the office, with an ideal start before Mid-October 2026 to allow for overlap.

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This is not a narrowly defined admin role. The team works across support, maintenance, development and delivery, and everyone chips in across the platform.

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The environment is fast-moving, collaborative and sometimes ambiguous - particularly across loyalty, which is highly customised to MECCA. If you enjoy getting hands‐on, learning quickly and working across both business and technical problems, we'd love to hear from you.

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Your Life At MECCA

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Whilst we are focused on our#CustomerFirstmantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivatedeach and everyday to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

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Some of our other team member benefits include:

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- Professional development programs and first‐class digitised learning offering
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- Health and well‐being initiatives
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- Reward and recognition programs
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- Access to quarterly product allowance
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- Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
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There are also so many other ways in whichyou'llbe made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

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To learn more about life at MECCA Brands, follow us on LinkedIn atMECCA Brandsor@lifeatmecca, and for all current opportunities, visitwww.mecca.com.au/careers.

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📌 Salesforce Administration Developer - Service & Loyalty (Williamstown)
🏢 Mecca
📍 Williamstown