Are you looking for a role within administration and customer service? Are you looking for a fast-paced environment to gain valuable skills in a supportive and collaborative environment?
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3-Month Temporary Contract Prospect
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$36.95 per hour + Superannuation
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35 Hours per Week
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Location: Grafton
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About the Role:
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We are currently seeking an experienced Administrator or Customer Service Advisor to join a high-performing shared services team, within NSW Government.
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This is a fast-paced role combining administrative support and customer service responsibilities within a busy contact centre environment. You will be the first point of contact for customer enquiries, handling phone, email, live chat, and administrative requests while delivering professional and efficient service.
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Key Duties:
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- Answer inbound customer enquiries via phone, email, and online channels.
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- Provide high-quality customer service and first-contact resolution.
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- Process administrative transactions accurately and efficiently.
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- Update and maintain records across multiple systems.
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- Prepare correspondence and documentation.
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- Resolve customer enquiries and elevate complex issues when required.
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- Manage a high volume of requests while meeting service standards.
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- Work collaboratively with team members to achieve performance goals.
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- Contribute to continuous improvement initiatives and process enhancements.
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About You:
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- Previous administration, customer service, call centre, or shared services experience.
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- Excellent communication and interpersonal skills.
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- Strong data entry and computer skills.
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- Experience using multiple systems simultaneously.
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- High attention to detail and strong organisational skills.
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- A professional and customer-focused approach.
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- The ability to work effectively in a fast-paced environment.
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- Strong problem-solving and time management skills.
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Benefits:
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- 35-hour working week - (7 hours Monday - Friday)
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- Supportive team setting
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- Opportunity to develop government and corporate administration experience
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- Modern workplace with ongoing training and support
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- Over-time available
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📌 Customer Service Administrator (Contact Centre) (Williamstown)
🏢 Charterhouse Recruitment Australia
📍 Williamstown
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